Pop-ups, virus,Trojans

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

 

You did not attach anything.

 

First we need to remove a malware service.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Security Service
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteKKVG into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Okay now we need to use a new tool.

• Download and save to RenV.exe to your Desktop (must be on the Desktop)
• Now Copy the bold text in the below code box to notepad. Save it as Log.txt to your desktop. (It must be on your Desktop).

Code:

C:\Program Files\Common Files\InstallShield\UpdateService\isuspm .exe
C:\Program Files\QuickTime\qttask .exe

• Now using your mouse, drag Log.txt onto RenV.exe
• When finished, RenV.exe will produce a new log names Log.txt on your Desktop I will ask for this log later.

Uninstall the below software:
Viewpoint Media Player <-- should have been uninstalled in step 0 of the READ ME


Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {77A1F34C-6E36-4550-BA8E-BBFB101F6101} - C:\Program Files\Windows NT\niqytecuC:\WINDOWS\system32\t8\tycodllz83122.exe.dll (file missing)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask .exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O20 - Winlogon Notify: iifeded - iifeded.dll (file missing)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll

After clicking Fix, exit HJT.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now install the current version of Sun Java from: Sun Java Runtime Environment

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

I did not tell you to do anything with HijackThis other than running analyse.exe which is part of MGtools. Don't do anything unless we ask you to do it.

What HJT.txt file? I said make a Log.txt file and drag it on top of RenV.exe. Did you do this? I thinks so based on your new MGlogs.zip file.

It does take a long time to get Sun Java installed. I'm not sure what the normal time is but 25 minutes does seem a little high.

Not this is not necessary nor desireable. It gives malware many easy hiding places.

Yes!

Normal Startup mode should be how you always run unless you are performing temporary debugging of a problem. MSconfig should not be used to control startups on a long term basis.

If you mean you restored to an old restore point, then this was very incorrect as it just restore any malware that was just removed. If you mean you turned system restore off and then turned it back on to delete all old restore points, this is not a major issue but you should not have done this until we said all malware has been removed.

Covered later. Note Ad-Aware does not provide any protection. It is only an after the fact scanner and not a very good one anymore. Ad-Aware 2007 is not on my list of things to install since it is not that effective and it installs resource hogging service that is always running. Not desirable for a program that is not offering you any protection.

Not sure what you mean. Are you talking about Windows Updates?

Cookies are not problems to be concerned with so this is fine.

 

Look in the below folder:
c:\Program Files\Common Files\InstallShield\UpdateService

Tell me how many files with names like isuspm.exe or isuspm .exe do you see and tell me the exact file size and date. Get file size in byte by right clicking on the file and select Properties.

It is possible that your install shield program may have to be reinstalled (if you use it or relie on it for updates). This is because it was infected and still could be.


Delete the below files. Let me know whether you succeed in finding and deleting these.
C:\WINDOWS\system32\drivers\core.cache(2).dsk
C:\WINDOWS\system32\drivers\core.cache(3).dsk
C:\WINDOWS\system32\drivers\core.cache(4).dsk

Other than the above your logs were clean. I will give you final instructions after I get the results from the above.

 

I'm not sure what you mean? Windows Security System has nothing to do with InstallShield. What exactly are you trying to say? Are you saying Windows Update (which is Microsoft's Updating or Windows) does not work? Or are you saying the InstallShield program that looks for updates to software on your computer is not working? For the InstallShield not working (which is what I assume is the problem and was due to the infection you had), do the below registry patch:

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

As I already stated in my previous message, cookies are not problems. Stop worrying about them.

More than likely both of these are not related to malware. You should discuss these and give exact word for word error messages with error numbers if anyt are given in the Software Forum.

 

I expected it would be broken by the malware. You can try reinstalling it if you use it. I actually uninstall it from my PCs because I want to be in charge of getting and installing updates as I see fit. For some people who are not good at staying updated, using InstallShield could be a good idea.

Yes and it is recommend in our final instructions on How to protect yourself which are given further down in this message.

We already did that in message number 6 by permanently removing them with HijackThis. You have other items you can remove the same way (these are not malware, they are just not needed). Here is what I'm referring to:

You makware problems have been resolved.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN
   • Now type combofix /u in the runbox and click OK.
   • Note: The space between the X and the /U, it must be there.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you run RenV.exe, you can delete it and the Log.txt file on your Desktop.
9. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
10. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
11. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
12. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
13. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

No these are not problems. You just need to follow my final instructions and these will be gone when you complete step 12.

 

You're welcome. Surf safely!