Possible Malware...help with removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by fuzzydi, Aug 12, 2013.

  1. fuzzydi

    fuzzydi Private E-2

    Hi there! I friend at work brought in his son's laptop and asked me to take a look / run some scans... said it was sluggish and acting "weird", ie:

    "It won't shutdown correctly sometimes, and won't connect to the internet sometimes...lots of querks."

    That's all I know, but it looks like a few things showed up on a couple of the scans. Any assistance at cleaning necessary items would be appreciated. Logs are attached...

    Also...noticed the RogueKiller created an "RK Quarantine" folder on the desktop. Maybe that's standard behavior...but thought I would mention it in case it's not.

    TIA...don't know what I would do without my majorgeeks!

    Diane
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun Hitman and have it delete this item:
    C:\Users\Clayton\Downloads\setup.exe

    Otherwise, I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance. You might want to include answers to these questions:

    A slow computer is not always due to malware:

    Please explain what operations are slow! For example answer the below:

    * Is boot up slow?
    * Is shutdown slow?
    * Is browsing/surfing slow?
    * Is downloading slow?
    * Is running any application?
    * Is it also slow in safe boot mode?
    * Also are any process showing in Task Manager to be using a lot of CPU time?
    * Anything else slow?

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.

    • Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ &
      RUN ME.
    • Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall,
      don't worry about it. Just move on to the next step.
    • If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking
      on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    • Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if
      running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

    After doing the above, you should work thru the below link:




    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  3. fuzzydi

    fuzzydi Private E-2

    Thank you so much for your help! I have passed your suggestions along!
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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