Possible Malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by SusieQueue, Apr 2, 2017.

  1. SusieQueue

    SusieQueue Private E-2

    I have noticed that sometimes when I sign in to webmail, the sender name is incorrect and when I refresh the mail the correct sender name shows up. Some email texts I receive have ??? or personal information in them like user names etc. and seem like they don't belong in the emails or were inserted by someone. Also, when I search for something specific on youtube the results don't match what I am searching for and they also have personal information in them. Folder settings continually change by themselves. Web sites are sometimes unavailable but are able to be reached on different devices. There are more problems that might be related to malware but these are the main and current ones. Thanks for your help.
     

    Attached Files:

    SusieQueue, Apr 2, 2017
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry for the delay.

    Based on your logs, you are not having malware problems. Everything is clean. You may want to just try flushing your browsers cache and also check for any unwanted browser addon.
     
    chaslang, Apr 8, 2017
    #2
  3. SusieQueue

    SusieQueue Private E-2

    Thanks for your help-I'll try that.
     
    SusieQueue, Apr 12, 2017
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    3. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    4. After doing the above, you should work thru the below link:
     
    chaslang, Apr 13, 2017
    #4

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