Potential malware restarts computer, blocks internet

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dzaltin, Sep 28, 2011.

  1. dzaltin

    dzaltin Private E-2

    Greetings,

    I have the following problem: few days ago computer started to frequently restart by itself, basically every time, I run some larger program. Also it is not possible to open any web pages (neither in Mozilla nor Chrome) - any page opened shows that it has crashed. Both browsers crash after ~minute of trying to use them.

    Interestingly enough, I was able to watch movie for 2 hours, while running any larger program (game, running AV scan), immediately restarts the computer. I brought (by flash) Malwarebytes, installed, and run, but everytime when starting the QuickScan, computer restarts.

    When trying to run computer in safe mode, it freezes when loading drivers at mup.sys (Internet search revealed to me that this could have many causes).

    Any suggestions?
    Is there a way how to force it run safe mode, or to run some anti-malware tools without restarting (i've unchecked the automatic restart when something crashes, but no change)?

    Would reinstalling WinXP help - or would it worsen the situation if SP3 and antivirus won't work.

    I'm running WinXP Pro, with WinXP Firewall and Avast AV.

    P.S. Sorry, if it sounds stupid, but i'm completely new at this problem. I've been living clean for years.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This may or may not be a malware issue. I would suggest you first post in the software forum for assistance with getting your system to stop restarting. Give them the BSOD info so they can try to figure out what is causing the restarts.

    Once you have been able to get a stable system, please follow these instructions and attach the requested logs in a reply to this thread:

    READ & RUN ME FIRST. Malware Removal Guide
     

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