Potentially Still Have Issues

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dlmcmurr, Mar 6, 2011.

  1. dlmcmurr

    dlmcmurr Private E-2

    Trying to clean up this system. Seems to be running okay now with one exception. After booting, I notice in task manager that the CPU load is running around 50% for several minutes, but looking at the processes and including all users the System Idle Process is running about 90%. Maybe that's okay, but I've never noticed a discrepancy like that before.

    See second email for MGtools info. ProcessDLL died with an unhandled exception. I tried dotnetfx.exe even though .NET 1.1 was already installed (plus 2sp2, 3sp2, and 3.5sp1) and it ran very quickly without errors, but MGtools did the same thing again.

    Thanks, Dave
     

    Attached Files:

  2. dlmcmurr

    dlmcmurr Private E-2

    MGtools log attached.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please use add/remove programs to uninstall:
    Viewpoint Media Player <-- should have been uninstalled in step 1 of the READ ME

    It looks like the scans took care of any malware on your system. Your logs are clean.

    You may wish to use:

    Startup_CPL

    Any other issues that you may still be having should be posted in the software forum.

    Since you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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  4. dlmcmurr

    dlmcmurr Private E-2

    Thanks so much for taking a look.

    Dave
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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