Problem connecting mobile midband/broadband dongle to windows7 ultimate

Hi all, not sure if this is the right section for mobile midband but I'll give it a shot...

Yesterday my brother dropped out his acer laptop to me to be updated. The ethernet port on the side of it is broken so he cannot go online with it. I have a mobile dongle so I figured I could use that to update his machine which needs a bit of TLC.

First of all let me say I have installed and gone online with this dongle on many other windows7/vista/xp machines without a problem but when I plugged it into his computer the story was different...

The drivers and software install without a hitch but when I try to go online it will not connect. It says "please make sure the device is inserted and settings are correct" The dongle should just be (plug and play) I have tried every USB port in the laptop and every time its the same story.

Also at one stage it asked me for the AP string/password etc but again this made no difference. Then I saw an error code "711" from windows which is due to a stopped telephony service so I started it manually and still no joy.

I noticed a couple of services were stopped including security centre so I had to start them manually so not sure if something like this is stopping the dongle from working.

Sorry for the massive thread but wanted to give whole background incase anyone here has encountered something similar and knows a fix.

Thanks for reading.

 

Hi

My bros, laptop Win 7, has a software based on screen icon - shown on screen which is acessed via a hotkey combination, this icon displays a switch between the wired and wireless conx - from wired to wireless - his doesnt start do this automatically.

Alternatively:

Just a thought, have you tried disabling the laptops inbuilt network port?
Perhaps it may default to the only remaining connection, your dongle, but like I said for my brothers unit this doesnt happen..so may not work...?

You should be able to go to the device manager and just right click the network port and select disable. While you are there just verify that the dongles port if its usb or pcmia type are enabled.

Also ensure that wireless connections can be enabled.

btw I am not familiar with win 7 network protocols, so take this with a grain of slat as it were...

Good luck:wave

 

Hi

oh also ensure that it has the power enabled for wireless devices, as many laptops have the "Allow Windows to turn ( power off ) this device of to conserve power" type thing.

L8'rs

 

Hi necro61

Actually I narrowed the problem down to three disabled services "Remote Access Auto Connection Manager" "Remote Access Connection Manager" and "Telephony"

Managed to get those going after a bit of work and my mobile midband worked first time :cool

My head was wrecked trying to get to the bottom of it :-o

Anyway thank's for taking the time to write back and give me some suggestions.