Problem keeps coming back!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by k4maz, Jan 7, 2011.

  1. k4maz

    k4maz Private E-2

    Problem: about every week, when I open internet, the pages will not load completely, and I can open yahoo email, but individual emails won't open. Also sites like facebook, I can get into, but will not finish loading and can only see parts of it. I can automatically know that there is a problem even before I get on the internet because the icon for internet connection will not be in my tray at all.

    Have tried READ ME several times, and it seemed to work at the time, but the problem keeps coming back. This last time, my screen resolution was changed to a bigger font along with the pages not loading fully. I ran READ ME again, and internet is working but my resolution cannot be changed back.

    SPECS: Windows Vista
    32 bit system
    Internet explorer
    Aviva Antivirus
    Outlook firewall
    malwarebytes

    logs from READ ME are attached-- couldn't run root repeal, it kept shutting off my computer. Also, could only run the remote Superantispyware and I cannot find the log for it. Thanks for your help!
     

    Attached Files:

  2. k4maz

    k4maz Private E-2

    well, I spoke too soon. My internet is not loading completely again after a reboot. The internet connection icon is not in my tray either. Please Please help me!
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in your logs. You still have leftovers from AVG however:
    C:\Users\garrett\AppData\Roaming\AVG10"
    C:\ProgramData\AVG10
    C:\Program Files\AVG
    Delete these.

    I am also wondering what this is in your network setup:
    DHCPv6 IAID . . . . . . . . . . . : 285220666

    I think you need to post in the networking forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




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