Problem using Malware Removal Guide

I am in the process of removing viruses, spyware etc from a heavily infected PC (a friend of a friend's). I have been following your malware removal guide (I believe I have removed 99% of the malware so far) but I have become stuck in one of the later stages. I have got as far as starting an online scan using PandaActiveScan in Safe Mode with networking. I am able to actually start the scan, but by the time it finishes, the network connection (via a pci ethernet card) has mysteriously become inactive and consequently I can't access the report log. I have timed this behaviour and the connection seems to drop after about 7 minutes or so.

The network connection has no problems in normal mode. It has never dropped in normal mode. I assign it a static IP address to my network (if that makes any difference).

Any ideas as to how I can get round this, so I can save the report log of the PandaActiveScan? Is it possible that a malware item is causing this?

Thanks.

 

Hi djames!
Welcome to MajorGeeks! Please run Panda in normal mode and see if you can get the report that way. Post the requested logs to us when you finish so we can look at them and make sure your computer is clean.
abri

 

OK thanks, will do. I'll be doing that tomorrow.

Thanks for the quick reply.