Problem with my Keyboard Driver in Safe Mode

Discussion in 'Software' started by pmpinguel, Oct 4, 2007.

  1. pmpinguel

    pmpinguel Private E-2

    Hi,

    I have a problem when I'm entering into Safe Mode my keyboard is not functioning. The weird thing is this when I tried using an external mouse/keyboard it works.

    When I'm in Normal Mode everythings okay. Only in Safe Mode I'm encountering this problem. Any idea guys. Please advice. Thanks in advance.

    I look into Control Panel and see Keyboard it says in the Device Status:
    Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB

    "Windows cannot initialize the device driver for this hardware. (Code 37)"

    I'm sure now that I'm having problem with my driver. I tried to uninstall the driver from the Device Manager and I go to Add Hardware (Control Panel). It detected the same device with a problem. Now, I need a driver or updated driver that I can install again to get my resolution.

    Please help me and advice. Thanks in advance.

    Br,
    Pete
     
  2. fablanta

    fablanta Private E-2

    The problem still exists. I was unable to use either mousepad or keyboard on my HP Compaq 6710b under XP Pro SP2. HP online support was useless. I was asked 3 times for my OS (Operating System). I was even asked to uninstall SP-THREE then, when I corrected them, was asked to uninstall SP2 (installed from an SP2 installation disk, so impossible).

    For those of you still struggling I found the cause and a solution. The Synoptics mousepad and the keyboard (with HP QLButtons) both share memory range 60 - 60 and 64 - 64 (possibly due to the Quick Lauch Buttons). The solution is to Rollback the driver on the keyboard to the Standard Microsoft 101/102-Key driver, both devices can then be used. Only problem is you will have to plug in a USB mouse to do it with if you can't boot normally.

    Fablanta
    Paying it Forward.
     

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