Problem with Windows Explorer crashing (and flash player?)

Hi everyone,

My first post here and I couldn't find a similar thread. Here's the problem:

Whenever I try to open my antivirus I get the error "Windows Explorer has stopped working". Get the same message when I try things like running Windows Update. Most things run fine, but nothing relying on Flash works. I get an error that Adobe Flash player isn't working. One more error message that I sometimes get is that there is a problem starting gcwf32.dll

I don't know too much about computers, but it seems to me like a basic malware that is blocking anything i can use to remove it. it seems very basic though. i can open websites and do anything as long as it doesn't use flash.

ps: im using windows 7. and antivirus doesn't work in safemode either

 

do you have any suggestions on how to proceed? i will go through your link once i write this message. i am replying because my computer seems to be deteriorating. now it won't let me open certain folders (eg Downloads folder).
i should mention that i cannot open start menu, my computer or "add/remove software". things don't seem to run in safemode. and more and more executable files (that could possibly help fix the problem) don't work. i contacted AVG and they sent a file that probably creates a log of errors, but it doesn't run.

 

i tried going through the procedure but i can't do many of the things listed in the malware link. for example, i can't go to control panel to turn off user account control. nor can i rename malware bytes.
is there an alternative way to get the logs?

 

Thanks for the instructions. I have attached the file.

ps: I couldn't attach the file using my laptop, so am using another computer to upload this file. Not sure if this extra information helps (probably doesn't, but it'd be nice to identify problem if it is common).

 

I have attached the files. Please let me know if I am missing any files here, because I couldn't run the program easily or attach the files. I had to copy the files through the command prompt safe mode onto an external harddrive, and hope I didn't miss any files here.

 

I haven't had any luck on the software section. But I just got a message from Google Safe Browsing. Any suggestions what to do?

Safe Browsing
Diagnostic page for dawnnews.tv

What is the current listing status for dawnnews.tv?
Site is listed as suspicious - visiting this web site may harm your computer.

Part of this site was listed for suspicious activity 5 time(s) over the past 90 days.

What happened when Google visited this site?
Of the 104 pages we tested on the site over the past 90 days, 32 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2012-06-23, and the last time suspicious content was found on this site was on 2012-06-22.
Malicious software includes 41 exploit(s), 17 trojan(s). Successful infection resulted in an average of 3 new process(es) on the target machine.

Malicious software is hosted on 3 domain(s), including dropbox.com/u/86884001/, genorma.com.br/, advancedqualitysystem.com/.

3 domain(s) appear to be functioning as intermediaries for distributing malware to visitors of this site, including asjo.com.br/, linuxcell.com/, popkop.net/.

This site was hosted on 1 network(s) including AS36024 (COLO4).

Has this site acted as an intermediary resulting in further distribution of malware?
Over the past 90 days, dawnnews.tv did not appear to function as an intermediary for the infection of any sites.

Has this site hosted malware?
No, this site has not hosted malicious software over the past 90 days.

How did this happen?
In some cases, third parties can add malicious code to legitimate sites, which would cause us to show the warning message.

Next steps:
Return to the previous page.
If you are the owner of this web site, you can request a review of your site using Google Webmaster Tools. More information about the review process is available in Google's Webmaster Help Center.

 

Yes, but I was wondering what I should do to fix my computer :-o