Problems updating Office 2000 and Word 2000

I am using WindowsXP, SP2, using MS Office 2000 Premier Ed OSA9.exe and MS Word 2000 v. 9.0.2720. I rarely use either program, or rather Word the only one I do use occasionally and I haven't kept up with the updates.

I have just returned here after looking on MS Update web site to no avail. I only found a fee based support section that was e-mail, have they stopped that service..

Recently needed to update both Office and Word 2000 to get a HP printer to print correctly...or that's what HP told me was the problem. Personally I think it the printer DJ Color 3740. This was a sale too good to be true...

I have proceeded to the point it will print from the Internet, most of the time, but sometimes just the Foreground (titles to me). In Word, I can't get it to print period, it goes through the motions and when it comes out sometimes you can see a faint unreadable type. The Print Test Page is fine, that's why HP said it was an Office and Word 2000 problem.

I dowloaded: Office 2000 KB895333 3-client-enu.exe;
Word 2000 CKB895333.EXE; O2KSR1a.exe V.4.71.1015.0; O2KSP3.exe V. 5.0.2919.6304; InstMSIw.EXE V 6.0.244...

I got the same response when I tried to execute each one: "The expected version of the product was not found on your system." Using the Properties selection on each piece of software I found the Compatibility Mode and decided this is what they meant. However, the only 'version' that worked with these updates was WIN 95, which I have never used. I used these copies of Office and Word 2000 on my old cpu with WIN 98.

I was able to install all but O2KSP 3. exe (Office 2000 SP3), which is probably the one I need. It prints in color and black in an older graphics program which was written for Win95. I was able to print off something paying bills on line, still nothing like a letter.

Should I not have used the Compatibility Mode for the problem?.
Any suggestions anyone before I hammer the printer into pieces to send back to HP? Ant help appreciated. cranky