Problems w/ keylogger, cont. (Laptop)

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by DragonBuster, Feb 9, 2011.

  1. DragonBuster

    DragonBuster Private E-2

    As mentioned in my thread about my desktop, shown here: http://forums.majorgeeks.com/showthread.php?t=232539, I've been having the same problems with both of my computers.

    To recap, a few days ago I logged onto my computer to find a lot of my email accounts and other login information compromised. Having been through this situation before several months back, I was familiar with how to deal with it, and under a friend's supervision, I downloaded Avira, which promptly took care of the situation.

    This time, however, I can't find any signs of any viruses using most scanners. I've tried the Panda online scanner, as well as Avira and avast! (both of which I foolishly ran at first; now, I only run Avira).

    Attached is the logs for my laptop, in the hopes that maybe the virus/keylogger can in fact be found, so I can actually remove this and work towards securing my computers again. Any help would be greatly appreciated.

    Thank you.

    -DB
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Currently reviewing your logs and will post back with a response in a moment.
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Not seeing much to do here either.

    Malware Bytes is outdated. Please open up the program, locate the update tab > let it update > re-scan > fix anything it may find and attach the log regardless.

    c:\users\Dreamshade\AppData\Local\SCE <--- What's in this folder?

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking Fix exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  4. DragonBuster

    DragonBuster Private E-2

    After updating and re-scanning, it found a PUM.Bad.Proxy registry value. Seemed to fix with no problems, however? I attached the log as requested.

    Just a lone folder that says "CrashReport". The folder is empty.

    HJT ran without issues.

    fixME.reg also ran with success.

    I received an error when running the MGtools, however, when running it - I have attached the error message in the form of a picture along with the logs just to give visual to it. I assume it was right to click "Okay", which I did, as the rest of the operation proceeded without incident.

    I appreciate the help you've given me on both of these issues. I hope this can get resolved somehow, even though so far there's been no luck.
     

    Attached Files:

  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Then you can delete it.

    Not seeing anything else to do. Let's just have you run this before we wrap up.

    GMER - running with a random name
     
  6. DragonBuster

    DragonBuster Private E-2

    GMER ran without finding anything.

    I'm kind of perturbed that neither of my computers are registering any kind of virus, because I -know- that at least one of them, if not both, contain a keylogger. There's no other way possible that my emails and login information could have been found; I don't use public computers, and no one else has access to my information but myself (and whoever in China hacked me, apparently).

    Do you have any suggestions for further pursuing this issue, perhaps? Maybe some other programs? Though I appreciate everything you've done, and I know you've done your best, the fact that we haven't found anything doesn't seem to explain why my information was hacked by someone on the other side of the planet.

    *EDIT* - the log didn't save as it should have; give me a moment to re-run the scan and get another copy of the log, and I'll have it uploaded.
     
  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I see no evidence of a keylogger. On either machine I have checked.
     
  8. DragonBuster

    DragonBuster Private E-2

    Odd that I can't edit previous posts. Hrm. Anyways, the GMER logs came up completely blank - I assume that's its version of what they look like when they don't find anything? It's attached as a .txt file - I had to re-save it as apparently .log files aren't supported in attachments.

    Do you have any idea what might have happened to jeopardize my information, then? It's driving me up the wall that there isn't any evidence of any keyloggers on either machine. Like I said, I don't use public computers (I have my own), and I keep login and password information very close to my chest, as I use my computers regularly to make purchases online, among other things.

    I just don't want to feel like there's nothing to be found, but not know what went wrong, you know? I worry that I'll go back to my normal routine and it'll happen again, or worse, I won't catch it the next time until it's too late.

    It's driving me nuts here, to say the least.

    EDIT: I also don't get this whole GMER log idea. It keeps saving them, but they have a 0 byte file size, and everytime I try to upload them, it fails (I assume because they're just blank notepad files at this point).
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No there is a time limit.
    It did not attach unfortunately.
    No need to attach then.
    No, I do not know your surfing habits or what you do online on a day to day basis. What did Gmail tell you about your account being compromised? You also said lots of other accounts were "hacked" into? Like which ones?
    I know what you mean, but if I am not seeing anything... nothing I can do for you. :(
     
  10. DragonBuster

    DragonBuster Private E-2

    My online surfing habits aren't even really surfing, to be honest - daily, the only sites I regularly visit are my emails (Hotmail and Gmail), Facebook, and forums. Nothing out of the ordinary, and when I sort through emails, I almost never open any of them, preventing me from getting any virus from that.

    As for what got hacked, my emails were compromised, as well as my Facebook, and a couple of gaming accounts I use regularly - mainly World of Warcraft, which is what I assume the keylogger was directed towards, however Gmail flagged an alert telling me not only that I was online at multiple locations, but it has a feature that also shows where I'm logged in at. In this case, one such location happened to be an "undisclosed" location in China.
     
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Going to give you final steps at this point. Sorry that I cannot be of further assistance. Obviously you have used another computer to change all these account passwords that you mention?

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  12. DragonBuster

    DragonBuster Private E-2

    Thank you, at least, for helping me as much as you have. I appreciate you taking the time to help me :) If I have any other major issues, or it happens again, I'll make sure to give a holler if it peeks its head out in the future.

    If nothing else, CCleaner got rid of a good 4 or 5GB of random temp files off of each computer. Hopefully my computers can run a bit faster now? Haha.

    Thanks again!
     
  13. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're most welcome. :)
     
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  15. DragonBuster

    DragonBuster Private E-2

    Not until you linked it for me; however, the information isn't really new to me. I don't even read emails that say they're about World of Warcraft anymore unless I specifically request feedback; I probably delete about a half dozen or so fake emails a day without even glancing at them.

    I have my accounts for email and whatnot secure, so I'm not terribly worried at this point. Everything's as it should be. I'm just getting mildly pissed that I feel I'm pretty safe with my computer, and yet even though I have things like Avira up-to-date on a daily basis, that these viruses keep getting through the cracks.

    I digress, though.

    The reason I posted was to give an update on my laptop. Ever since installing Comodo's firewall on my computer, it keeps popping up with two "unsecure" events where something keeps trying to edit my registry keys (I say unsecure because it says I should make sure to check on them before allowing them access, and it doesn't know their publisher). I've tried looking them up in my system, as Comodo gives the path on where they're from, but when I go to look for them, they're nowhere to be seen (even with hidden files enabled). Would these by any chance be viral in nature?

    \Windows\System32\MSCOMCTL.OCX
    \Windows\System32\MSSTDFMT.DLL

    I've attached a jpg of the HTML log from Comodo detailing this for reference (I tried to save it as a .txt, but HTML was the only format it wanted to save as when I exported it).
     

    Attached Files:

  16. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    They are not problems. Not malware. Nothing to worry about! :)
     
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    MSCOMCTL.OCX is a Microsoft Library Windows Common Controls file.

    msstdfmt.dll is a Standard Data Formating Object Library.
     

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