Problems with Cleaning Procedure

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Deli00, Sep 25, 2010.

  1. Deli00

    Deli00 Private E-2

    Hi!

    I am running Windows Vista Home Edition x64 with 4GB RAM.
    My Security Software is: Ad Aware, Avast, Comodo and Microsoft Security Essentials. I also downloaded Spybot and Spyware Blaster.

    A few days ago Windows Update gave me an 80070002 error message and I couldn't update. I tried everything I found on the internet for this error but couldn't fix it. Then I thought it could be malware so I followed your guide to try to fix it.

    Obviously I couldn't update before the cleaning procedure, and MSConfig didn't let me start on normal mode (it would always change to selective after clicking on apply).

    I ran the programs and they stated my system was clean, so I didn't want to bother you with it (scans were run yesterday), and i continued looking around for solutions, I found that perhaps i couldn't update because my trustedinstaller.exe file was gone (and still don't know where to get it back). I reenabled disc emulation software (which i disabled and enabled according to defogger procedures) but now it says it needs SPTD and i should turn kernel debuggers off. I tried reinstalling sptd (which went successfull), and tried reinstalling daemon tools but it gives me an error message 14.

    I tried disabling all services that weren't from microsoft as suggested in daemon forums and then i got a message from avast that i had a rootkit in windows/system32/vfsfpservice.exe, and it asked me if i wanted to delete so i said yes since it gave me no other option. Comodo Firewall started acting weird (like paranoid mode but worse) and now I'm lost :cry

    So now i think i have more problems than before, since i cant fix windows update, services are messed up and daemon tools isn't working.

    I attach my log files and hope you can help me with this

    Many thanks in advance :-o

    EDIT: Oh and BTW.. somewhere between looking for trustedinstaller and the rootkit issue.. my documents folder suddenly dissapeared and reapeared somewhere else (on c: instead of d:) and messed up too and it was a pain to get it "back"! Fortunately I made a backup.. but it's an ISO file so I need daemon tools to run it...

    I guess now that's all... thanks!!
     

    Attached Files:

    Last edited: Sep 25, 2010
    Deli00, Sep 25, 2010
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You should never install more than one antivirus program. Having Avast, Comodo, and Microsoft Security Essentials (MSE) installed would be 3 and this is an absolute no no and could cause many problems!! Howver I do not see Comodo and MSE installed based on your logs. I do see leftovers from Comodo but it does not seem to be running.

    Most Windows Update issues are not due to malware and yours seems to fit this statement as your logs are clean. I suggest that you post in the Software Forum. Do note however your HijackThis log looks rather strange in the O23 ( services ) section. Having you been playing around/tweaking with your Windows services. If so, I highly recommend against this. This is one of the most frequent causes for people having problems like you describe.

    Very bad idea. This is your
    Validity Fingerprint Service.

    Yes you have problems with a broken Windows installation. Please continue in the Software Forum, but you should attempt to undo everything you did ( like reenable all services and restore anything else you removed). Then possibly try doing a System Restore to before you started having problems.
     
    chaslang, Sep 26, 2010
    #2
  3. Deli00

    Deli00 Private E-2

    Thanks for your reply!

    I have Comodo Firewall (no antivirus) so I guess it shouldn't conflict, I guess I'll remove microsoft essentials then... Fortunately I was able to download the Validity Sensors again and was able to reestablish the trustedinstaller.exe =) and reenabled all services again. Unfortunately I can't do a system restore since i don't have that many restore points...

    Thank you, I'll continue in the software forum then =)
     
    Deli00, Sep 26, 2010
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.


    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    10. After doing the above, you should work thru the below link:
     
    chaslang, Sep 27, 2010
    #4

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