Problems with Computer, no longer runs in normal start up mode

I am not seeing any signs of malware in your logs, although we can deal with some miscellaneous items before I refer you to the software forum for further assistance as to why you can only boot in safe mode.

Once you do get into normal mode, you will have to figure out whether you wish to keep avira or MSSE.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
Viewpoint Manager Service

Folder::
c:\program files\Viewpoint
c:\programdata\Norton
c:\programdata\Symantec
c:\programdata\NortonInstaller
c:\programdata\McAfee
C:\ProgramData\Alwil Software
C:\Program Files\Alwil Software

Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\services\Viewpoint Manager Service]

RegLock::
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aac\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aif\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aifc\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aiff\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.au\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.flac\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.m3u\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.m4a\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.mid\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.midi\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.mp3\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.mp4\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.ogg\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pcm\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pls\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.snd\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.spx\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.wav\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.wma\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="YMP.Media"
[HKEY_USERS\S-1-5-21-1506168599-1336243981-2645369500-1001\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{81B03A20-DCE6-AAA5-FC95-DAD7AC662948}*]
"oahilkihknnemabibeamapopmkiclf"=hex:69,61,6d,6c,69,61,66,6a,6c,6f,63,64,63,61,
   70,6e,6b,70,00,00
"nabibljflobecpidknhpafkgooli"=hex:69,61,69,6c,65,64,67,70,63,68,6c,70,6b,6f,
   66,66,6d,66,00,00
"oalndlebknkhhmenjoecnbeomeaong"=hex:64,61,61,6d,69,64,6f,69,00,ff
[HKEY_USERS\S-1-5-21-1506168599-1336243981-2645369500-1001\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]
"??"=hex:61,c3,23,5a,58,fc,d4,92,72,a8,c5,36,0c,6b,04,39,c3,40,fc,22,e1,8c,41,
   f4,08,17,0f,69,b6,e5,b4,35,b7,62,4d,f8,e7,d5,8f,83,86,9b,4b,bd,ba,59,fe,15,\
"??"=hex:7a,48,b1,aa,15,03,19,e1,5b,aa,fa,05,dc,9d,fc,aa
[HKEY_USERS\S-1-5-21-1506168599-1336243981-2645369500-1001\Software\SecuROM\License information*]
@Allowed: (Read) (RestrictedCode)
"datasecu"=hex:bf,38,0f,94,5b,94,e7,43,08,59,95,92,93,01,98,e4,17,e9,93,c7,c3,
   16,df,fd,de,bc,57,a9,ff,72,d1,14,9e,91,06,93,a0,ef,78,e2,0b,ef,55,07,b3,06,\
"rkeysecu"=hex:cf,fd,36,ed,8f,83,8f,67,d5,d5,68,a4,04,da,e7,c7

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now you can post in the software forum and return here once you can boot normally if you like so that I can check new logs and either deal with any malware that shows or give you final steps if I still see no signs of malware.

 

It will delete a left over service from viewpoint, old folders from various protection software, and open alot of locked reg keys, which sometimes combofix reports but there is no need to make a fuss of, I just thought I would include it in my script anyway.

 

Well you said yourself that you don't play WOW any more, and considering avira found a threat in there, I would delete it yes!

So now, as there is nothing more to be done here in malware, do post in software if you have not already done so and then come back here to do a final check once you are in normal mode again.

 

I am not expecting to find any malware but you just never know, now that you are back in normal mode, feel free to run scans again. If everything seems ok, and you don't think there's any need, or you are not experiencing any malware-like benhaviour with your machine then I can give you final steps. Let me know what you would like to do.

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.