pup found by panda

Hi any malware is a threat, if your infected with one its likely you have others.. oh so I see you did! Trj/Shutdown.Z

Trojans tend to download other payloads, so it as you know by now well worth running the full guide below and attaching all logs.


Our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

You don't have any malware problems! What Panda reported were all false positives.

Next time you need to run the READ ME, please be sure to run it properly. We do not ask for Spybot or A-Squared logs. We do however ask for CounterSpy (or AVG Antispyware) and BitDefender logs. Also you did not install and rename HijackThis properly per the directions in step 7. I'm not sure what your problems are with GetRunKey and ShowNew. Perhaps you received one of the error messages mentioned on the download pages.

Either way it probably is not necessary to see the logs since your reason for coming here was based on Panda and none of those items are problems. If you like, you can even just manually delete the files Panda pointed out since you don't need them.