Puzzled but trying to do my best...Need help

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Lostindrives, Dec 9, 2008.

  1. Lostindrives

    Lostindrives Private E-2

    Dear Forum Help Team,

    I followed the guidelines to the best of my ability- (which is not very good.)
    I have managed to get a hijackthis scan, but can't seem to copy it to eventually paste it. I understand I am not supposed to do that without permission, and won't unless you are interested in viewing it.

    I run spybot search and destroy and a malware entry pops up each time and can't be removed by SSAD. It says it is spybot, and has copied the name of SSAD. Lately my computer does the most bizarre things like when I type sometimes it goes backwards. It also runs like a slug.

    Please help me so I can get my computer running better! I do all my volunteer work online and can't function properly as it is.

    Thanks!

    Lostindrives
     
    Last edited: Dec 9, 2008
  2. Lostindrives

    Lostindrives Private E-2

    I think I attached the file. I hope this is not the wrong step, I was afraid I would forget how! :-o Please excuse me!
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please uninstall HJT as it will be properly installed when you do the following:

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide

    Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     
  4. Lostindrives

    Lostindrives Private E-2

    Ok I redid everything as best as I could. I have attached the zip file after running mgtool. Did I do that correctly? I also ran spybot s&d, and cleaned everything. The adware alert malware is still there according to spybot, and spybot is still unable to remove it.

    Thank you for your help
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I still need the logs from running:
    SAS
    MBAM
    ComboFix
     
  6. Lostindrives

    Lostindrives Private E-2

    Hi,

    Did I miss a link to those? Is it something else to run, that I left out?

    Would it be located on the C:/ ? Maybe in the MGtools folder? I didn't see them although it looks like there is a hijack log...

    I apologize for my vast lack of knowledge.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member


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