re AGP Video Card Installation

Hey there
Hoping someone can help us, we are having a heck of a time getting things right
We, my niece and I, are not "really" computer literate, me better than her thru the web searchs..lol but am still learning as I go
sooooo with that said

heres the problems we have encountered

she bought a new video card to increase the Display Memory to enable her to play more recent games, like CSI , and the Sims

I have attached what dxdiag gave us as a report

I removed the old video card, snapped in the new one, ran the CD that came with the new hardware
all seemed hunky dorey

we even tested a few games to see How they ran, they ran properly and wwwway faster

BUT later when she was playing a CSI game, her computer all of a sudden REBOOTED and when Windows was loaded again the little bubble saying "new hardware detected" came up

so Now what???

THANKS in advance

 

ATI normally update DirectX with the installion CD.
Your ATI installations seems OK and fairly recent (mid2007), but ATI cards & software often need updating even straight out of the box.

Which game is missing its file?

look here for help

http://www.u.arizona.edu/~trw/games/ports.htm