Re: Help! Confusing issues going on...

I moved your thread here because piggy backing off of the other one would have made thing awkward for us both.

Try setting it again and applying in SAFE mode.

Important Notice: A new version of SUPERAntiSpyware is available.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this log later.

Ask Toolbar <--- Uninstall this.

it is unable to connect to Windows Updates

You are using Comodo Internet Security. Ae you only using the firewall as you aleady have antivirus in the form of avira?

You should make sure that windows updates is allowed through your firewall.

There are so many possible causes of problems with Windows Update that it would probably be best to send you to the Software Forum. However, there are a few things we can try first.

1. Make sure time and date and TimeZone are correct
2. See if it works in safe boot mode
3. Reset HOSTS file

Download HostsXpert and then follow the below steps.

• Unzip HostsXpert.zip
• It will create a folder named HostsXpert in whatever folder you extract it to.
• Run HostsXpert.exe by double clicking on it.
• Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
• Click Restore Microsoft's Hosts File and then click OK.
• Click the X to exit the program

4. flush DNS server

Right-click on the Command Prompt icon and select
"Run as administrator". Then type in: ipconfig/flushdns
and press the Enter key on your keyboard.

5. add Microsoft URLs to the Trusted Zone (see below)
6. shutdown firewall and retry
7. shutdown AntiVirus and try

MS URLs

http://*.update.microsoft.com
http://download.windowsupdate.com
http://genuine.microsoft.com
http://go.microsoft.com
http://support.microsoft.com
http://update.microsoft.com
https://*.update.microsoft.com <--Notice the https designation.

The first thing to always check for Windows Update problems! make sure that Automatic Updates is not turned off. It needs to be on and the service status needs to be Started and the Service type needs to be Automatic.

Which one exactly?? :confused

 

There's only one way to get it to exclude:

• Start CCleaner, then click Options->Advanced, now tick:
  Save all settings to INI file
• Close CCleaner.
• Open Notepad, then open this file with it:
  C:\Program Files\CCleaner\ccleaner.ini
• If you have other exclusions they'll be listed in ccleaner.ini, and this new exclusion must be in alphanumerical order, i.e.; if you already have say two exclusions like Exclude1 and Exclude2 this new one must be Exclude3.
• This is the exclusion to put into ccleaner.ini,:
  Exclude3=REG|HKCR\{80b8c23c-16e0-4cd8-bbc3-cecec9a78b79}

Or you can open CCLeaner and click on options then on exclude and add that reg. key.

 

Time for final steps then as you are malware free. You can post in the software forum regarding any outstanding issues.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

No problem. Safe surfing.