Read And Run + Malware Removal.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by breed120, May 28, 2016.

  1. breed120

    breed120 Private E-2

    Hello, I am in the process of trying to fix my 12 year olds laptop. I am not entirely certain how she got the malware on here but I am attaching all the logs for you to see. After running all the scans, I am still getting big pop up ads in the lower left corner of the web browsers. Also a random "new tab" ad will pop up at random times. Thank you for your help in advance
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Well other than what was already removed during the scans, I'm not seeing anything else. Let's run a couple other tools.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Right click onAdwCleaner.exe and select Run As Administrator unless running Windows XP where you should just double click to run the tool.
      Vista/Windows 7/8/10 users right-click and select Run As Administrator
    • Accept any prompts for permission to run and then click the I agree button to accept the Terms of Use
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, you may just see a popup stating that no malicious programs were found. Just click OK to continue.
    • Now click the LogFile button and the report will open in Notepad.
      (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.


    Now please download the latest version of FRST the below link.

    Farbar Recovery Scan Tool and save it to your Desktop.

    Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     

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