Read and Run: still problems problems with combofix

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by toxicavenger, Oct 26, 2009.

  1. toxicavenger

    toxicavenger Private E-2

    hi there,

    I've been having trouble with this laptop for a while, but initially gave no importance to them (strange colours in powerpoint and word, icons flashing...). Then i started having what I think could be more relevant problems such as svchost.exe errors, which made me switch off computer many times. Couldn't even reboot it from task manager. That's how I bumped into majorgeeks.

    I followed the procedure a first time and thought my problems were solved, but then other errors started. svchost.exe again which is now temporarely gone, maybe because the antispyware is blocking it (i suspect it's taking up a lot of cpu together with spoonv.exe i think it's called)

    Computer is now really slow, it takes ages to start running applications, even sometimes just to browse through folders. had to restart laptop many times. I must also apologise because I did not save logs in that occasion and also because I then run the procedure, sometimes in bits, many times. now I've just run it again, properly, but had error messages while running combofix. specifically error 32788r22fwjfw/n.pif /hidec.exe /nircmd.cfxxe /exereg.exe iexplorer.exe

    I should tell you that this is a laptop from work which I take home and it did not have a firewall installed on it untill yesterday, when I installed comodo (with antivirus). I think the reason being that there is a main firewall at work for the network, but not sure.

    thank you in advance for your help and hope to hear from you soon. I attach logs of read and run
     

    Attached Files:

    toxicavenger, Oct 26, 2009
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Running a computer with no protection or improper protection, invariably leads to disaster as you will see below.

    Sorry to give you the bad news but you will have to do a total clean reinstall.

    I can see the reason for your problems. Your logs show that your Windows Operating system files have become infected by a Virut infection and there is no known reliable fix for this. In addition there are many many other infected files. We could spend a lot of time trying to remove this infection, but odds are that it will not work because the nature of the infection has so many executable system files infected that as soon as we fix one file, other files that are infected will almost immediately or upon the next reboot, just reinfect the files. In addition, your PC would still basically be unreliable/untrustworthy even if we manage to fix the infected files that we can see since there could be many more that we are not seeing.

    The safest thing for you to do is backup your personal data immediately since your PC could possibly become unbootable at any point in time. Do not back up any executable files. This includes programs that you have downloaded since any of them could be infected. Anything you may have already backed up that is an executable type file (things you downloaded to install programs....etc) are most likely infected and will cause you to be reinfected if you reuse these files.


    Once you backup, you need to format partitions and reinstall Windows and all other software especially your protection software. Then install all updates for all software. DO NOT reinstall from any executable file backups you made while this PC was infected or you will just be reinstalling the infection.
     
    chaslang, Oct 29, 2009
    #2
  3. toxicavenger

    toxicavenger Private E-2

    wow! I had the feeling it would be something like that. Thanks for the reply. I think you guys are doing a great job and if I ever need help again I know were to come.

    cheers
     
    toxicavenger, Oct 29, 2009
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    chaslang, Nov 1, 2009
    #4

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