Read & Run me completed but still having problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by zeghost, Mar 3, 2009.

  1. zeghost

    zeghost Private E-2

    For a few days now, when ever i use itunes or any other mediaplayer it skips when i do anything, even just refresh a page. My pc also occasionally freezes up for a couple minutes.

    I completed the "read & run me first" but the problem continues.

    I've attached the log files. Any help would be appreciated. Thanx.
     

    Attached Files:

  2. zeghost

    zeghost Private E-2

    logs
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Why am I not seeing any anti-virus software on this machine?

    You need to attach:
    C:\ComboFix.txt

    Now download and install:
    Java Runtime 6
     
  4. zeghost

    zeghost Private E-2

    I can't afford to pay for the service of one. What's the best free one?

    Oh and what is java runtime? why do i need to download it?
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need Java in order to properly view applets on web pages.

    You can choose a freeware anti-virus after reading this:
    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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