Removed trojan alureon and laptop wont start

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Georgiar, Feb 26, 2012.

  1. Georgiar

    Georgiar Private E-2

    Hi everyone
    I have a windows 7 sony vaio laptop. I had norton 360 and windows defender installed on my laptop. Windows defender would tell me that i had trojan alureon on my computer and that it couldnt remove it. So i burned the program they suggested to a blank cd and started it when i rebooted my computer. It said that it successfully removed the trojan. However my computer will not start. I have tried startup repair and system restore. Please help. I am so lost and have no idea why this is happening. Please let me know if there is any additional information required about my computer.

    Thanks
    Georgia
     
  2. thisisu

    thisisu Malware Consultant

    Hi and welcome to Major Geeks, Georgia!

    [​IMG] For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     

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