Rootkit Bagle, almost removed

Welcome to Major Geeks!


Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

• If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
  • TDSSserv Non-Plug & Play Driver Disable
• If something does not run, write down the info to explain to us later but keep on going.
• Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. To avoid addtional delay in getting a response, it is strongly advise that after completing the READ & RUN ME you also read this sticky Don't Bump! It Only Hurts You!!!. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

 

Hi, got your logs and will start to review them. I'll get back to you with a set of instructions as soon as possible. Thanks for your patience.
Kes13!

 

You are welcome, I will get back to you about your logs very soon.

You should not be in selective start up! I made the mistake of doing this myself in the past. It is NOT a wise way to control what applications start or not. It is for diagnostics and troubleshooting purposes. You would be better off advised using software such as Startup CPL 2.8 for much better process management than by using MSCONFIG.

I'll post a set of instructions for you very soon.

Kes

 

You should be in normal start up mode always unless there is a problem, and you are trying to drill down to find the cause...disabling things one at a time---troubleshooting etc... our procedures do not state that you should be in selective start-up during or after what we've done here in malware removal. Staying in selective start up will actually delay us helping someone because we require the machine to be in normal mode before we continue...

 

1) Ad-Aware SE Personal is not as effective as Malware Bytes or SUPERantispyware, I would suggest that you uninstall it, as well as the below older version of Java:

• Java(TM) 6 Update 11

2) Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.


3) Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

 
KILLALL::
 
Drivers::
iktgfkjt
Aswnuodeftet
 
File::
c:\windows\system32\drivers\ffmlr.sys
G:\Autorun.exe
 
Registry::
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}]
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{2434ca73-8c9b-11dc-a838-0016d3064fd9}]
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{2a020074-b0d4-11dd-aa95-0016d3064fd9}]
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{355fc7a8-88a8-11dc-a824-0016d3064fd9}]
 
 

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

4) Reboot your machine now and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

5) Now Run Ccleaner!

6) Run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

7) Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Windows Live Call HoverToCall class -relates to Windows Live Messenger, and the Browser Helper Object doesn't exist anymore (indicated by the no file) so we tidied up it's remnants from the registry.

Looking your logs over...
Kes

 

Okay: Norton got in the way of the fix because it was not completely shutdown. I Suggest that you re-run the fix in safe boot mode and to make sure Norton is completely disabled.

Thanks
Kes

 

NORTON ANTIVIRUS (by Symantec)

Please navigate to the system tray on the bottom right hand corner and look for a sign.

• right-click it -> chose "Disable Auto-Protect."
• select a duration of 5 hours (this assures no interference with the cleanup of your pc)
• click "Ok."
• a popup will warn that protection will now be disabled and the sign will now look like this:

This should have successfully disabled the Norton Antivirus Guard. Don't forget to be in safe mode to re run the fix again.

Kes

 

I see this from your Combofix log.

and this is further indicative that it didn't run correctly.

Either way something got in the way of the fix. Try running it again in safe mode and let's see what happens

 

1) Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

2) Please get rid the copy of combofix that you have by deleting it's .exe from the desktop. Now visit this link to download the current version of ComboFix


3) Now we need to re run the script, however I would like to highlight the fact that I don't want you to run the previous script, let's make a fresh one and use that.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::
 
Drivers::
iktgfkjt
Aswnuodeftet
 
File::
c:\windows\system32\drivers\ffmlr.sys
G:\Autorun.exe
 
Registry::
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}]
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{2434ca73-8c9b-11dc-a838-0016d3064fd9}]
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{2a020074-b0d4-11dd-aa95-0016d3064fd9}]
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{355fc7a8-88a8-11dc-a824-0016d3064fd9}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


4) Please use Windows Explorer to find and delete the below bold folder and it's contents:

C:\Program Files\Network Associates


5) Now go to this link MGTools and download the new version of MGtools.exe. Overwrite your previous MGtools.exe file with this one. Run the new MGTools.exe.

6) Attach the MGlogs.zip that it creates and also the log from Combofix. Let us know of any problems you had with the above and also how things are running now.

Thanks
Kes

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

I believe this is not topic for the malware forum and that you may have to resolve the remaining issues that you have in the software forum.

Your logs are clean, however run one of the below and attach the log it generates:

Running GMER to detect rootkits

Using Sophos Anti-Rootkit

 

Please use Windows Explorer to find and delete the below bold file:

and finally...

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Please re-run combofix so that I can check your files. There is always the possiblity that either something was missed or something new may have cropped up.

Thanks
Kes

 

OK one of my commands were wrong.


We need to use ComboFix again. Please download the latest version from the R & R.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::
 
Driver::
iktgfkjt
Aswnuodeftet
 
File::
c:\windows\system32\drivers\ffmlr.sys

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

OK That's done it. Your logs are clean.

 

you are very welcome

I do not know.... sometimes these infections show up before anyone can classify them.