RootRepeal stuck on "Initializing, please wait..."?

Hi Amy

RootRepeal seems to only have a 50/50 chance of running on machines... so simply attach what logs you do have from running the rest of the tools.

 

Merged now to keep things tidy.

I'll review your logs and give a set of instructions in my next post

 

1. If you do not use Windows Messenger Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

2. Please go to add/remove programs and uninstall he following out of date version of java:

Java(TM) 6 Update 15

3. Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

4. Were you once using symantec as anti-virus but are now using avast? If so then there has been an incomplete uninstallation of the software and a removal tool needs to be run in order to clear all traces of it:

Please give the Norton Removal Tool (SymNRT) a run > reboot your machine and then run it again for good measure.

5. Now reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6


6. Now tell me how your computer is behaving since running the scans and since completing the above.

Thanks
Kes13!

 

You're welcome. Just let me know as soon as possible and then I can give you final steps to follow

 

Not a malware problem and also not caused by any of the tools we ran here. You can take this up in the software forum

Glad things are running okay apart from this. Now you can follow the final steps.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!