Scans done, browsers still hijacked

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by zq1, Dec 5, 2011.

  1. zq1

    zq1 Private E-2

    IE8 and Firefox both being redirected when clicking on Google links. Can sometimes access other websites when they are typed directly.
     

    Attached Files:

  2. zq1

    zq1 Private E-2

    MG Logs
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now download The Avenger by Swandog46 to your Desktop.

    See the download links under this icon [​IMG]
    Extract avenger.exe from the Zip file and save it to your desktop.


    1. Extract avenger.exe from the Zip file and save it to your desktop
    2. Run avenger.exe by double-clicking on it.
    3. Click OK at the warning to continue to use The Avenger
    4. Do not change any of the check box options!
    5. Shut down your protection software now to avoid possible conflicts.
    6. Copy everything in the Quote box below, and paste it into the Input script here: part of The Avenger
    7. Now click the [​IMG] button
    8. Click Yes to the prompt to confirm you want to execute.
    9. Click Yes to the Reboot now? question that will appear when The Avenger finishes running.
    10. Your PC should reboot, if not, reboot it yourself.
    11. A log file from The Avenger will be produced at C:\avenger.txt and it will pop-up for you to view when you login after reboot.
    12. Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below log:

    • C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  4. zq1

    zq1 Private E-2

    Rebooting after running Avenger: "Windows did not start normally" and gave me start options. Was doing this previously before running scans but had stopped.

    While I am typing this, Avira blocked the the Hosts file.

    Still getting redirected when I try to reach Microsoft's update page.
     

    Attached Files:

  5. zq1

    zq1 Private E-2

    Just noticed that updates are being downloaded which wasn't happening before running Avenger. Progress, lol.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. What malware issues are you still having, if any?

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0


    Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

    MajorGeeks on FaceBook
     
  7. zq1

    zq1 Private E-2

    It's still basically the same. The browsers are still being hijacked if I click on any Google links. Some websites will open if I type the address directly into the address bar. Any website that has to do with Microsoft updates are redirected to other websites. Is this another problem I need to deal with and not malware?
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download OTL to your desktop.


    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.


    When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

    Attach both of these logs into your next reply.
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member


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