Scans often clear but STILL a problem - driving me crazy!

Welcome to Major Geeks!

You appear to be missing some startup items for Symantec. I will try to add some that I notice back in via a registry patch but if this does not work, you may need to wait until we remove all malware and then uninstall, cleanup, and then reinstall Symantec.

Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2
Java 2 Runtime Environment, SE v1.4.2_04
Viewpoint Media Player (Remove Only) <-- should have been uninstalled in step 0 of the READ ME

Also uninstall the CounterSpy trial now since we are finished with it.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {0429A612-A1E7-47E7-B24B-F1B4B5789A9F} - C:\WINDOWS\System32\d3dx9_25j.dll
O2 - BHO: (no name) - {FA878F88-CDE3-4A55-BE10-4689CD776F3E} - c:\windows\system32\dispexf.dll
O20 - Winlogon Notify: gzpcxmyn - C:\WINDOWS\SYSTEM32\dispexf.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

Some of the items you had were loading as drivers/services and we may need to use some other special steps if the above does not work.

 

Yes I did say that they might at the end of my previous instructions.

I want to use a new form of getting logs for GetRunKey and ShowNew. This new process also automatically gives me a few other useful logs and it also gets a HijackThis log too. And to make it easier, it puts all of these logs into a single ZIP file named C:\MGGlogs.zip To this end please follow the below steps.


Download this file - combofix.exe

1. Double click combofix.exe & follow the prompts.
2. When finished, it will produce a log ( C:\combofix.txt ) for you. Attach this log to your next reply See: HOW TO: Attach Items To Your Post

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Then run this procedure Using MGtools and attach the C:\MGlogs.zip

Note: You should be attach two files after doing the above.

1. C:\ComboFix.txt
2. C:\MGlogs.zip

We will more than likely be using ComboFix in my next procedure to attempt removal of these drivers that are loading.

 

Okay we are getting there. Now let's repeat part of a previous fix to see if we can remove some files that would not go away previously.

First back in message # 3, I asked you to uninstall the CounterSpy trial but I still see it installed. Please uninstall it now before continuing.


Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

After clicking Fix, exit HJT.

• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

After reboot, check to see if any of the above files still exist. If they do, try deleting them yourself and let me know what happens.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

You're welcome.

No! You still need to uninstall it and that is what you should have done first. It is still in Add/Remove programs and proceseses and services for it are still trying to load at startup. See them in your HJT log. They look like this:

Uninstall CounterSpy now.

Let's try the below again.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this

 

Yes that sounds like the best thing to do now.

Looks good.

LOL! Tell him it will open doors for him and also offer a bribe.


If you are not having any other malware problems, it is time to do our final steps (but I would first take care of your Norton reinstall):

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!