Security Shield Strikes again!!!!

Hello everyone hope your computers stay un affected by this nasty little virus. I am writing in the hopes to receive some much need advice on my mothers computer. I have no physical access to her computer and am talking to her over skype because Im stationed in Germany so my directs to here have to be dumbed down. She emailed me with a issue called Security shield and I used my knowledge base to try and fix it with no solution. I had her install rkill run the computer in safe mode with networking and turn off the virus. She was able to run Malwarebytes and found 18 trojans and a few other nastyies. The problem was not resolved and the virus is back. Any advice would be very much appretiated. Thank you for your time

 

Hello methodical7,

Tell her to go through this guide : READ & RUN ME FIRST. Malware Removal Guide