security shield

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator

You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

1. Rkill.exe
2. Rkill.com
3. Rkill.scr
4. Rkill.pif

Once you've gotten one of them to run then try to immediately run the following.

If you are having problems running Rkill, try downloading one of these renamed copies of RKill.com

• iExplore.exe
• eXplorer.exe
• uSeRiNiT.exe
• WiNlOgOn.exe

Now download and Run exeHelper

• Please download exeHelper to your desktop.
• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• A log file named log.txt will be created in the directory where you ran exeHelper.com
• Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Also please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. See if you can save a log with it.


Then try running these instructions: Using MGtools


Attach the below logs when finished with all of the above:

• C:\avplog.txt - from AVPfind
• a log from online SAS scan if you could make one
• log.txt - from exeHelper
• C:\MGlogs.zip - from MGtools

The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.

 

So let me get this right, you are able to be online now on the sick computer via safe mode with networking? Correct?

None of the RKills worked, nor did MGTools or the online SAS scan, however, you were able to run scan on spyware experts who demanded money to fix what is probably not a problem anyway?

What happens when you try to download the tools I linked to, including MGTools?

What exactly happens when you attempt the online SAS scan?

You need to address all of those questions. Thanks.

 

To be sure can you run these procedures?

READ & RUN ME FIRST. Malware Removal Guide

 

How are you getting on?

 

The instructions are very concise and easy to follow, delve in. Don't worry.

 

I need you to give me the EXACT word for word message that you are seeing. Thanks.

 

This is an issue for the software forum I'm afraid. You can post there for assistance and once you are back up and running you can return here for malware removal.

 

You're welcome. Heop you get back up and running soon!