Security Warning popup

I had a Tech Support person access my computer via a Live Remote assistance software program to solve a problem i was having with their website.

The Tech support person went and reset all my settings to Default without asking me first, so i couldn't write down the settings i had been using first.

Most of the settings i believe were in the Tools/Internet settings section.

Now when i go to Ebay, Paypal, and a variety of other sites, this 'Security Alert' window pops up. I have to click yes about 7 times for it to finally go away and if i view the cert. and accept it. The Sec. Warning window shows up again the next time i re-visit the website.

The Tech support guy tried a number of things yesterday but still no luck.

Can any of you experts please advise what i need to do to either stop the notification or just automatically accept every cert?



Thanks,

stevo

 

Thanks.

Tried that and tried changing the settings to Medium-Low from the Medium settings. But still no luck.

Next suggestion?

Thanks!.

stevo

 

They have both been set to 'Low' via the Custom button and changing the settings. Still not change. If i go to the paypal site or Ebay and go to the login page, i get the same security window and have to click it a ton of times to make it go away.

Also, if i just click on the 'trusted' icon at the top of the page, it shows the slider at 'high' but if i move the slider down i get a window that says i can't use that level since i have chosen a level that is lower than 'high'. I can only get the lower level by choosing custom and then using the 'reset to custom settings' pull down and choosing medium, medium-low, or low.

thanks.

s

 

>> Can any of you experts please advise what i need to do to either stop the notification or just automatically accept every cert? << stevo4

Try the suggested steps on this webpage:
How do I tell Internet Explorer to trust a security certificate?​

Good Luck!

 

Have you tried System restore to a point prior to when the "Helpful" Tech played with your system, as it sounds like he/she "PLAYED" with more than what I would be happy with.

 

Compuable, et. al,

I tried the link you supplied, which i thought would have done it as there were 2 items which i removed, but alas, no luck.

I will next try the system restore and then finally the more aggressive Registry tips Tim suggested.

Thanks.

stevo

 

You didn't delete those 2 certificates did you?

 

>> Compuable, et. al, I tried the link you supplied, which i thought would have done it as there were 2 items which i removed, but alas, no luck. I will next try the system restore and then finally the more aggressive Registry tips Tim suggested. Thanks. stevo <<

Oh, anytime Stevo... Sorry that suggestion did not work for you.

In the future whenever you contact any tech support and they 'suggest' or actually make any changes remotely to your system; I'd suggest that at some point during these types of calls; to always ask the tech support person to e-mail you - after the call is over - detailing any changes that were made.

Whenever I have a problem or question to ask any computer-related company (or any company’s support line that I’ve ever dealt with, for that matter), I always asked if they could send me a quick e-mail; after the call is over - briefly detailing any suggested changes that we discussed or made.

While these companies obviously generally do not do this automatically; if you ask them for the 'follow-up' e-mail; they will generally send you one, because most of these support personnel have to LOG the event anyway so it is a simple matter of copying the log to an e-mail to you.

It only takes a few seconds to ask for this follow-up e-mail and having it on-hand can save you a lot of trouble if something goes wrong down-the-line and you want to restore the system to its previous state. Just to make sure that they actually send me the follow up e-mail; I always ask them (politely of course) to include their supervisor’s name and e-mail address so I can thank them for their company’s great service.

Good Luck!

 

Reading these replies, it struck me that it would be a great idea to set a new restore point before you allow anyone, remote assistant or whatever, before they 'help' you.

Bazza

 

"10-4, "Right On!" and "Amen" to THAT, Bazza!
I have System Restore pinned to my start menu....yes INDEED!

 

Ya know, as i was sitting there watching my computer start to connect to the tech guy, i was thinking to myself, this guy is gonna make changes to my system to get his website to work with my computer and i'm not gonna know what the settings were before he reset the defaults. I TOTALLY NEW BETTER, but kept my mouth shut hoping for the best and it wasn't until afterwards, that i ripped him a new one. Shame on me.

Anyways,

i tried two prior system restore points, one on 5/24 before the reset and one on 5/23. Sadly, when i open up Ebay and go to the sign in page, i still get the security alert window.

Question: Why wouldn't that particular setting be restored to the proper setting when using sys restore?

And yes, i did remove those 2 lines from the 'untrusted publishers'. Both were from Verisign. But since the sys. restore, they are back again.

Thanks,

stevo

 

You may want to read this KB article, Additional Prompts for a Client Certificate with Internet Explorer 6 Service Pack 1

 

Hey stevo4, don't be to hard on yourself, we have all done something the same at times, well at least I know I have

 

>> Reading these replies, it struck me that it would be a great idea to set a new restore point before you allow anyone, remote assistant or whatever, before they 'help' you. << Bazza

Bazza, I agree entirely. It forever amazes me how many people do not use [or even know anything about] system restore. There is one fellow I know in another forum that I attend who constantly rails against the ‘evils’ of system restore and continuously advocates disabling it.

I can’t tell you how many times the System Restore Utility has saved my system; especially since I’m always testing new software which occasionally mucks things up a bit after initially installing, uninstalling or reinstalling them. I really rely on having a restore point set both 'prior to' as well as after installs and uninstalls - just in case something goes wrong.

Additionally, I currently use a tiny freeware utility called System Restore Point Creator in order to quickly create System Restore Points whenever I choose - without having to hunt down the System Restore Utility in the Start > Programs > Accessory folder. It takes like 5 seconds to create and name a restore point using this utility! You can also use this utility for scheduling a system restore point creation every day, week, etc.

Good Luck!

 

That is why is use SlickRun

SlickRun www.bayden.com/dl/sr-upgrade.exe

I just type in REST <enter> and I am immediately in the M$ restore program.

To anyone interested, you set up the shortcuts in SlickRun, and as they are your own shortcuts (usually alphabetic) they are easy to remember than keyboard shortcuts or mousing. X gets me Excel, AOL to AOL, myd to mydocuments, expl to Windows Explorer, ZA is Zone Alarm, control goes straight to the Control Panel, etc.

Bazza

===

 

Well said COMPUABLE as usual, I would just like to add one caveat to what you have said. That being that I find it helpful to disable System Restore from time to time just to clear the large System Restore file of old restore points, then reenable it again. I find that that free's up a fair amount of HD space that I can use if needed.

 

Well, even after trying the nagfix it still didn't work.

Next? (chicken necks?.... Ralph Wiggum quote)

stevo

 

I have Firefox but still like to use IE 6. and some of the websites work better with IE. Regardless, its one of those things that i know i'm to blame (in part) but want things to go back and work like the olden days. (ie. yesterday).

thanks

s