Service_exception Error (atikmdag.sys)

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by oldsimp, Apr 24, 2016.

  1. oldsimp

    oldsimp Private E-2

    Back again. You guys and gals have never failed me yet. PC is running Windows 10 64 bit OS. It started crashing with variations on the Service exception error. Attached are the 5 logs per your instructions. This could not happen at a worse time as I am in the middle of final exams.
    I don't know where to post my CBS.log. I have never seen anything like it and need some assistance.
    Thanks,
    Steve
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am afraid your issues are not malware related. I suggest you post in the software forum for further assistance,

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  3. oldsimp

    oldsimp Private E-2

    Thanks very much for your time. I wish I could have put it to better use. I was not aware that I have Disk Emulation software with Defogger. I have not knowingly installed HijackThis. Do you have an idea where it came from?
    The TDSS Killer log contained this anomaly:
    Detected object count: 1
    06:06:13.0487 0x18dc Actual detected object count: 1
    06:19:43.0604 0x18dc C:\Windows\system32\drivers\hitmanpro37.sys - processing error
    06:19:43.0604 0x18dc hitmanpro37 ( ForgedFile.Multi.Generic ) - User select action: Quarantine
    Did this file come from the installation of "HitmanPro"
    Enough of your valuable time.
    Kudos to you
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    HJT was installed when you ran MGTools. The TDSSKiller log is fine. Just a false positive.
     
  5. oldsimp

    oldsimp Private E-2

    Thank you. Consider this closed.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome.
     

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