several maybe spyware related problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by pntslndkvst, Dec 18, 2004.

  1. pntslndkvst

    pntslndkvst Private E-2

    My main problems are I only occasionally manage to access secure sites such as my yahoo mail account, and when I do, I am not able to answer any of my e-mails. And sites that uses pop-ups and/or redirects won't work at all.

    I have absolutely no idea how this has happened, but here are to obvious problems that may or may not be related:

    -I have had some trouble uninstalling my Norton Antivirus completely and investigations into this subject has shown that it seems virtually impossible.
    The remnants are conflicting with my new Zone Alarm security suite.

    -Secondly, a very persistent start page hijack, i.e. http://xysearch.biz?wmid=1010

    I would be really really thankful for ny help offered.
     
    pntslndkvst, Dec 18, 2004
    #1
  2. spacedustM

    spacedustM Private E-2

    I'm not sure about your secure site access problem but as for the hijacking issue, typically the steps 4-6 in major attitudes thread "READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal" deal with it, if it's a very stubborn hijack you go onto chaslang's thread mentioned there. The other steps in major attitudes thread may help you as well if you haven't one them before or don't have the latest versions (ad-aware has been updated to SE lately) I'm sure someone else will chime in about the security issue. good luck
     
    spacedustM, Dec 18, 2004
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal
    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


    After doing ALL of the above if you still have a problem:

    Make sure you have HijackThis 1.99 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

    Now post a HijackThis as a .txt file attachment to your message. All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

    To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT
     
    chaslang, Dec 18, 2004
    #3

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