severe problem with internet connection due to malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by muckvv, May 10, 2008.

  1. muckvv

    muckvv Private E-2

    hello guys, i hope you can help me out here

    i got a laptop from a friend with vista home edition

    he cannot surf the web, firefox says "the connection was reset" when trying to access a website and IE says "internet explorer cannot display the webpage"

    altough i can ping websites and run msn messenger

    -i'm not surfing trough a proxy

    -i have a valid ip adress, dhcp assigned, firewall is disabled(could only be done in safemode!? cause vista hung before)

    -i read that it could be a problem with winsock but i tried repairing it with 2 different tools with no success(first tool said there was no problem).

    -DNS settings are correct cause nslookup looked fine

    -when bootin in safe mode i don't get a valid ip adress but (169.)

    -i scanned with SUPERantispyware and avast with no results, i can not install spybot because while it's installing it needs to download files.

    -i have a hijack this log but i'm no expert in reading the log


    what steps should i take to get rid of this damn virus
     
    muckvv, May 10, 2008
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Then it is not really a valid IP address. That is just the default when you are not talking to the DHCP server.

    Spybot can be updated manually. Spybot Search and Destroy Update


    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    READ & RUN ME FIRST. Malware Removal Guide

    You will have to download the tools using another PC and copy to this PC via CD, flashdrive, ...etc. The same will be necessary to get the logs back to us if no connection is available after the scans.
     
    chaslang, May 10, 2008
    #2
  3. muckvv

    muckvv Private E-2

    the problem is fixed

    there was no virus, or winsock error

    cause --> bad removal of norton antivirus
     
    muckvv, May 11, 2008
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm happy to hear you have resolved your problem.
     
    chaslang, May 11, 2008
    #4

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