Should I Follow The Malware Removal Steps?

arthurfp · Aug 11, 2016

Good evening,

Earlier today I clicked on a website link after searching for lyrics to a particular song. Immediately, a large, full-page pop-up alerted me to the fact that I had some sort of infection and that my computer was at risk. No matter how many times I attempted to click the red X and remove the box, it just reappeared and prevented me from returning to the IE browser tab to close it. The warning box gave a phone number to call to get help with the situation.

At first, I thought that the message was from Microsoft and called the toll-free number. When some other company answered, I told them I did not want their help and hung up. I, instead, manually opened the Microsoft Security Essentials control box and started a full scan. At the end of the scan, I was told that the scan found no issues which surprised me since I thought that the warning box was still inhibiting my access to my IE browser.

Looking around in an attempt to find more information, I selected the MSE History tab and found two items previously quarantined. I selected them and removed them. Afterward, I was able to close the IE tab associated with the warning box by hovering over the IE icon in my taskbar, but I don't know if that timing was simply a coincidence since the quarantined items were not from today's scan.

I provided all of the information because I am not sure whether I need to do anything else, at this point. Everything appears to be back to normal, but I don't trust myself to be certain I would know what to look for. Could someone please advise me on the best course of action? Should I follow the MajorGeeks Malware Removal procedure even after being told that nothing was found by MSE or am I am now safe to simply put this strange event behind me?

Thank you very much for your expert guidance!

Kestrel13! · Aug 11, 2016

Let's dig a bit deeper, indeed, follow the instructions for our malware removal procedures.

arthurfp · Aug 11, 2016

Thank you for responding. I appreciate your guidance and will start the Malware Removal protocol.

arthurfp · Aug 11, 2016

Sorry for the delay.

I have completed the Malware Removal process and uploaded the logs and reports. I would be very grateful for continued advice.

Thank you!

Kestrel13! · Aug 12, 2016

Not seeing much to do:

Fix item using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the File tab and locate this detection:

[PUP][Folder] C:\Users\A&L\AppData\Local\PackageAware -> Found

Place a checkmark next to this item, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
UploadRKreport[2].txt to your next message. (How to attach)
Reboot the machine.

Delete this if you see it:
C:\Users\A&L\AppData\Local\Temp\{E49F3D31-9B83-4467-9CBC-ACD49341965A}\{7AD2BE98-63AD-4267-AB0E-6865D14EF714}.exe

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.

Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Upload JRT.txt to your next message.

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

arthurfp · Aug 12, 2016

I believe I understood your instructions and have followed the correctly. Here are the new logs/reports I think you requested. Thank you, again, for the help!

Kestrel13! · Aug 12, 2016

OK, re-run RogueKiller once more (just a scan) and upload log

arthurfp · Aug 12, 2016

Here is my new RogueKiller log. I truly appreciate your continued help.

Kestrel13! · Aug 13, 2016

All clean.

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.

Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.

Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.

If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

arthurfp · Aug 13, 2016

Thank you so very much! It is comforting to know that my computer is clean, and I could not have reached this point without your help. I truly appreciate your time and expertise!

Kestrel13! · Aug 13, 2016

You are most welcome. Safe surfing!

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Should I Follow The Malware Removal Steps?

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Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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Attached Files:

Malware Bytes Scan Log.txt

RogueKiller Log.txt

TDSSKiller.3.1.0.11_11.08.2016_22.05.08_log.txt

HitmanPro_20160811_2228.log

MGlogs.zip

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

arthurfp Private E-2

Attached Files:

RKreport[2].txt

JRT.txt

MGlogs.zip

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

arthurfp Private E-2

Attached Files:

RogueKiller New Log.txt

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Should I Follow The Malware Removal Steps?

arthurfp Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

arthurfp Private E-2

arthurfp Private E-2

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

arthurfp Private E-2

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

arthurfp Private E-2

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

arthurfp Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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