Sireref.y Trojan removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jimmyv46, Jun 22, 2012.

  1. jimmyv46

    jimmyv46 Private E-2

    My computer is infected with the Trojan sireref.y virus. The laptop runs Windows 7 - 64 bit and use microsoft security essentials. The laptop boots up, states there is an infection that it will clean then cycles through 60 second restarts so I can't do anything to fix the virus. Please help me..... Thanks
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

  3. jimmyv46

    jimmyv46 Private E-2

    Hi Kestrel 13,

    Did as you instructed and the 60 second restarts continue. Can get past that. Any other suggestions? Thx
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    [​IMG] For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     
  5. jimmyv46

    jimmyv46 Private E-2

    I followed your instructions and the frst file is attached.

    Thanks
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Attached is fixlist.txt
    • Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST64.exe on your flash drive.

    Now re-enter System Recovery Options.
    Run FRST64 and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (How to attach)

    Now attempt to boot normally.





    SystemLook

    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2

    • Double-click SystemLook.exe to run it.
    • Copy the content of the following codebox into the main textfield:
      Code:
      :filefind
      services.exe
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt




    Now run FRST again the way you did in post # 4. Attach the log please.
     

    Attached Files:

  7. jimmyv46

    jimmyv46 Private E-2

    As instructed, I ran frst64 and the fix button....fixlog.txt is attached.

    Attempted to boot normally. Infected laptop continues to state there is a virus and starts the 60 second restarts. So was unable to download and run SystemLook. No systemlook.txt

    Ran frst again...same as step 4. Log attached.

    What next?

    Thanks for your help. Jim
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    We need to get systemlook run. So do it in safe mode please.
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    There's other ways. ;)


    Boot to System Recovery Options and run FRST again.
    Type the below bolded text in the edit box after "Search:".

    services.exe

    Then click the Search button.

    It will make a log (Search.txt) on the flash drive. Please attach this log to your next reply. (See: How to attach)
     
  10. jimmyv46

    jimmyv46 Private E-2

    Tried to get systemlook to run in Safe mode....tried Safe Mode and Safe Mode with Networking. Neither safe mode worked. Still get the 60 second restarts.


    Did notice in the lower right hand corner on the main windows screen I've never seen before. Says Test Mode Windows 7 Build 7601. Not sure if that helps.

    Thanks
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please just use the search method I posted where FRST is used.
     
  12. jimmyv46

    jimmyv46 Private E-2

    Just did the search method. search.txt is attached

    Thanks for your help.
     

    Attached Files:

  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Download this >> View attachment fixlist.txt


    Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST64.exe on your flash drive.
    Now reboot back into the System Recovery Options as you did previously.
    Run FRST64 and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (See how to attach)

    Now boot into normal Windows can continue with the below.


    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide
     
  14. jimmyv46

    jimmyv46 Private E-2

    Here is the fixlog.txt.

    I was able to boot into Normal windows. Starting to follow the link to clean the computer.

    I will contact you if I have any questions or problems.

    Thank you so much!!!
     

    Attached Files:

  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Good! Kestrel13! will continue with you once you attach the requested logs.
     
  16. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Thankyou very much. Still learning and new to the tool. :)
     

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