Slow Computer & Freezes All The Time

Hi there

Re run Hitman Pro, activate/enable the free trial and allow it to remove all that it finds except for:

FRST64.exe

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now re run Malware Bytes, just a scan, do not allow it to remove anything yet, and upload the log.

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
Let me know how things are running!

 

Hi there, that is an old log from Malware Bytes, same as the one you uploaded before. Can you rescan with it > (do not allow it to remove anything) and then upload fresh log please?

 

Is what Malware Bytes is finding here, what causes your computer to crash once the items are removed?


Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

Note: Make sure you download the correct version for your PC. Only the correct version will work.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

When you run Malware Bytes does it still find anything now?

 

OK you may need to reset Firefox:

Reset Mozilla Firefox to defaults

Do that and then reboot the machine, re run Malware Bytes and upload the fresh log.

 

Hello, kroballs

Please run this tool and upload its log for Kestrel13!

Download ZHPcleaner to your desktop.

• Close all applications (including your web browsers and antivirus)
• Double-click on ZHPCleaner to run the tool.
• If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
• Please click the "J'accepte/I agree" button.
  • First press the "Scanner" button. Be patient, the scan takes longer than 5mins.
  • Do NOT fix/repair anything yet! Please upload that logfile with your next reply.

 

Now let's clean with ZHPcleaner

• Close all applications (including your web browsers and antivirus)
• Double-click on ZHPCleaner to run the tool.
• If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
• Please click the "J'accepte/I agree" button.
  • First press the "Scanner" button. Be patient, the scan takes longer than 5 mins.
  • Then press the ''Repair'' button.
• Browsers will automatically shut down.
• A logfile will automatically open after the scan has finished.
• Please upload that logfile with your next reply.

Now re run Malware Bytes and upload new log.

 

It's looking like you may need to perform a complete uninstall of Firefox, then I will have to check for any remnants left behind, before you reinstall.

We are going to be uninstalling your old version of FireFox and installing the new version. (Do NOT install new version until I say so) So do the below to save bookmarks:

• Run FireFox and click Bookmarks.
• Then select Organize Bookmarks.
• Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: http://www.majorgeeks.com/files/details/mozilla_firefox_49.html

You will need exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

Start by uninstalling FireFox and then reboot. Do not skip the reboot.
After reboot, delete the below folders:

• C:\Program Files (x86)\Mozilla Firefox
• C:\users\UserAccount\AppData\Roaming\Mozilla\Firefox

where UserAccount is the actual user account name being used.

Now before reinstall and before we import your bookmarks, do this:

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
Let me know how things are running!

 

I cannot open the MGlogs.zip, something is wrong somehow. You uploaded a comeplete set that I could open in your first posts, but ever since, they have been corrupt and unopenable. Try again please, ensuring UAC is disabled, that your protection software is disabled, and that you are right clicking it and 'running as admin'

 

Sigh.. still not opening, do this instead:

Now please download OTL by OldTimer.

• Save it to your desktop.
• Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
• Check the "Scan All Users" checkbox.
• Check the "Standard Output".
• Change the setting of "Drivers" and "Services" to "All"
• Copy the text in the code box below and paste it into the text-field.
  
  Code:

  activex
  netsvcs
  drives
  

• Now click the button.
• One report will be created:
  • OTL.txt <-- Will be opened
• Attach OTL.txt to your next message. (How to attach)
• Also attach Extras.txt

 

OK time to reinstall Mozilla Firefox and import your bookmarks, once done rescan with Malware Bytes and upload fresh log please.

 

Well the only problems I was seeing were tied up with Mozilla Firefox. The latest log shows no issues. Ready for final steps?

 

Hi there

What exactly is running sluggishly, can you elaborate?

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
   
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
   
   
7. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You are most welcome. I would post about that in the software forum if I were you. I have that happen with Firefox personally so doubt it's malware related.