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Snap.do hijacker nightmare... won't uninstall!

Discussion in 'Malware Removal' started by lemontreelime, Mar 3, 2013.

  1. lemontreelime

    lemontreelime Private E-2

    After accidentally putting snap.do on my computer through another file, I have found myself unable to uninstall it. While I have managed to remove the bar from chrome and change my default search back to google. However, when uninstalling snap do from the control panel, I get a pop up message from the program itself and not windows asking me "which program I want to hide snap.do from". Although the toolbar was removed, the program still remains on my laptop after deleting and emptying the recycling bin multiple times. I have also cleared all browsing history and caches.

    Any help would be appreciated. This is a complete nightmare.. I've tried everything I can and it's really starting to give me an unnecessary headache :confused , especially since this is a family laptop..

    Advent Modena M202 laptop
    Intel Celeron T3500 CPU
    Windows 7 Home Premium
    4GB DDR3 RAM
    320gb HDD
    Integrated Intel Mobile 4 GPU
    Last edited: Mar 3, 2013
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide

    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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