Sneaky, stubborn, malware.. Help!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by kstmommy, Mar 28, 2013.

  1. kstmommy

    kstmommy Private E-2

    I first noticed something was wrong when Google Chrome gave me a blank blue screen. Did some digging, tried several fixes, nothing worked. Decided to run some scans, found a few problems. Realized that ALL my antivirus/tools etc were disabled and would not open due to "Windows cannot open this program because it's been prevented by a software restriction policy".. I created no groups, never had restrictions, never edited anything.

    On some of the earlier scans, I found Ukash Virus, Exploit.Drop.GSA, and some B.Gen Viruses. I do think I took care of them, but there must be stragglers or something new. I tried restoring, but was unable to restore to any of the points. I also have ran ComboFix a few times, and it says that C:\Windows\explorer.exe is infected. I won't run it again, without further instruction.

    I can usually take care of things on my own, but this one is driving me crazy. I obviously need help from the pros. I've ran all scans recommended, and the logs are attached below.

    Note: All of the scans ran fine in normal mode, except for Malwarebytes. I had to run that one in Safe Mode due to the restriction policy thing.
     

    Attached Files:

  2. kstmommy

    kstmommy Private E-2

    Please close or delete this thread. I no longer need assistance.
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Sorry we could not get to your thread in time to provide you support. You should do the below to cleanup from our procedure.
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     

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