So confused!

Welcome to Majorgeeks!

In this forum we can help you with Malware issues. Application errors may or may not be related to malware. After you run thru the below, we will know whether or not there are malware issues to deal with.


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - only for Windows XP, 2K, & NT users
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

You must put HijackThis into the proper folder as requested. You installed it exactly where we specify not to install it. Fix this now.

Then run this Virtumonde aka Trojan Vundo Removal but run it multiple times until it comes up clean. Then attach the final VundoFix log.

Then attach a new HJT log!

 

Did you miss message number 5?

 

You forgot to attach the VundoFix log! Please attach it!


Your log from ShowNew looks like it was edited. Please do not edit the logs. Post complete logs.


Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders which may be left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software"

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {1808BB6E-F956-47A5-836F-155E352FF0DB} - C:\WINDOWS\system32\ssqpo.dll (file missing)
O2 - BHO: (no name) - {34367877-82B6-46A6-B910-44CCC1331811} - C:\WINDOWS\system32\awtqq.dll (file missing)
O2 - BHO: (no name) - {8A61098D-612B-4EF2-943D-64E920684061} - C:\WINDOWS\system32\byxvsrr.dll (file missing)
O2 - BHO: (no name) - {E12BFF69-38A7-406e-A8EF-2738107A7831} - C:\WINDOWS\system32\qmflpdrs.dll
O4 - HKLM\..\Run: [ApachInc] rundll32.exe "C:\WINDOWS\system32\yblpmgvp.dll",realset
O20 - Winlogon Notify: gebyy - C:\WINDOWS\system32\gebyy.dll (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

 

You need to delete one more file. Delete the below:
C:\WINDOWS\system32\qqtwa.bak1


You did not tell me how things are working!

Well thats strange! The reason I question it is that only the below show in your uninstall programs list.

And you have a lot more installed than that. For example you have the below installed:

 

No just run Windows Explorer and navigate to the file and right click on it and select Delete.

It's part of Windows and runs when there is some kind of problem within the OS. See: http://support.microsoft.com/kb/308538

This is not a malware problem!

Also not a malware problem and perhaps it is related to why things do not appear in your Uninstall list as I was questioning. Perhaps you have a few programs that are not correctly installed or that have been corrupted. Maybe you need to uninstall them, reboot and then reinstall. But again this is not a topic for the Malware Fourm.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!