Some kind of Trojan?

Hi and welcome.

I need to see the logs from runing SUPERantispyware and MalwareBytes Anti-Malware. Were you able to run ComboFix and MGTools? If so I need logs from those too, so to summarise, I require logs from:

• SAS
• MBAM
• ComboFix <--- C:\combofix.txt
• MGTools <--- C:\mglogs.zip

If you could attach those into your next reply we can make a start on working up a fix for you.

Thanks
Kestrel13!

 

Ideally you should have ran things in order: which meant running SAS and MBAM PRIOR to running Combofix and MGTools. Please refrain from running combofix again until I have had a chance to review the logs you have already given to me Also attach the log from running RootRepeal.

Thanks
kes

 

ok so run a full scan with mbam and sas and let me have logs as soon as you get round to it.

Thanks
Kes

 

yes they can.

Blocking third-party cookies prevents sites leaving cookies on your browser. Most browsers (e.g. IE and Firefox) have the option to block third-party cookies from within the browser options menu.

1. Before we can continue you must use msconfig to put the machine back into normal mode as requested per the R&R

2. Please go to Add/Remove Programs and uninstall the below software:

• Java(TM) 6 Update 13

3. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

4. Now we need to use ComboFix to remove some remnants from older anti-virus and kill off a few dead BHO's.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

File::
C:\Documents and Settings\local.user\ByNRaLvhyS.exe

Folder::
c:\documents and settings\LocalService\Local Settings\Application Data\ESET
c:\documents and settings\local.user\Local Settings\Application Data\ESET
c:\documents and settings\All Users\Application Data\ESET
c:\documents and settings\All Users\Application Data\avg8
c:\program files\Alwil Software

DirLook::
C:\9438159368392f0f7cafc8d28f

Registry::
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A057A204-BACC-4D26-9990-79A187E2698E}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A057A204-BACC-4D26-9990-79A187E2698E}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

5. Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).

6. Now reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

7. Now go to this link Using MGTools and download the new version of MGtools.exe using the black bold print link in the first sentence. Overwrite your previous MGtools.exe file with this one.

8. Run the new MGTools.exe and attach the mglogs.zip that it generates.

9. Also attach the log from ComboFix.

10. Let me know how things are running now!

Thanks
Kes13!

 

Looks like you installed Java SDK 6.14 not the Java that I asked you to install. Did you need SDK?

When you refer to windows opening, what are the windows for? (like what do they say in them)?

Thanks
Kes

 

I doubt this is an infection especially since none of the logs every revealed any problems. Sounds more like broken hardware or something else you installed. I suggest checking the below

• does it happen if the keyboard is replaced
• does it it happens in safe boot mode.
• does it still happen if Kaspersky is uninstalled. It is somewhat strange to see the below when a keyboard issue is being mentioned:
• o O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll

 

What exactly occurred during attempting installation?

Let's try this: Go to the C:\MGtools folder and locate the RunMB.bat file and double click on it to run it. This will attempt to make a renamed copy of the Malwarebytes program (named mgmb.exe) and then it will attempt to run this re-named version. If this runs, it will try to perform a QuickScan. Allow it to finish, then fix all the malware it finds. Then save the log. Attach this log if it does run.

Be careful doing this as you already have KIS so if you install another AV, trial or not, there are going to be conflictions betweeen the softwares.

Please attach the log from Dr Web CureIt, I would like to see the full file path of where it is reporting it.

You can delete this.

1. answer my question about what happened when trying to install SAS
2. attach the log from MBAM if you were able to run it following my instructions.
3. attach the log from Dr Web Cureit

Thanks
Kes

 

Hi ya

Please refer back to message #18 and answer my questions

Thanks
kes13!

 

Laptops can use external keyboards. Would it be an option to try one of those?

And you should try removing the wireless mouse to see what happens. Other than this, as it is not a malware issue there is nothing else I can suggest for you here. If you wished to you could take it up in the software forum.

and finally... your logs are clean

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

hey you're very welcome! safe surfing!