Some websites won't load - HJK log

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by nessyangel, Aug 29, 2007.

  1. nessyangel

    nessyangel Private E-2

    Hi,

    I have a PC on windows XP Professional and I have been having trouble downloading some websites on both firefox and IE. Others work fine, but facebook and amazon and yahoo answers won't load. There might be other websites that I can't load either, but these are the ones that I know about. Basically, I can go onto the facebook login page by googling facebook. I can type in my e-mail adress and password and try to log in, but it gets stuck. The status bar says: Waiting for static.ak.facebook.com

    With amazon, it gets stuck on "Wiating for g1-ec2.images-amazon.com".

    I think I've done some basic things like clearing cache, etc. I have also uninstalled both firefox and IE and re-installed them, but to no avail. :(

    I read your post about running HijackThis and have done that and I have attached my log. I hope I did it all correctly! :)

    Any help would be really appreciated!
     

    Attached Files:

    Last edited: Aug 29, 2007
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Problems like you are mentioning are frequently not related to malware. It is to random to be malware. However by just looking at a HijackThis log we cannot tell whether you are free from malware or not since HijackThis logs by themselves do not provide an adequate picture of your PC's malware status. If you want to check your PC for malware you need to run the steps further down after the ===== bar.

    You may want to try a couple other simple things first like these:
    • power cycle your DSL or cable mode
    • power cycle your router
    • I have even seen cases where firmware updates to a router were necessary to fix problems like this but this is less likely
    Also try this, Go to Start > Run and type in cmd
    • Click OK.
    • This will open a command prompt.
    • Type or copy and paste the following line in the command window:
      ipconfig /flushdns
    • Hit Enter
    • Exit the command window
    Also download HostsXpert and then follow the below steps.
    • Unzip HostsXpert.zip
      [*]It will create a folder named HostsXpert in whatever folder you extract it to.
      [*]Run HostsXpert.exe, click Restore Microsoft's Hosts File and then click OK.
      [*]Click the X to exit the program
    =======================================

    FULL MALWARE CLEANING PROCEDURE

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - only for Windows XP, 2K, & NT users
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. nessyangel

    nessyangel Private E-2

    Thank you very much for all your help and your suggestions.

    I tried everything that you suggested, but still it's not working. But I found out (by plugging my work computer to the modem that this computer usually uses) that it's probably the ISP that's the problem. The work computer (using a different modem, of course) doesn't have any problems, but it did when it was hooked up to this modem. So I have contacted my ISP. But thanks for everything - it was good to do the basic computer maintenance procedure you suggested anyway :)
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member


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