Someone is hacking my computer!

Welcome to Majorgeeks!

First a suggestion! If someone is hacking in to your PC like this and you have proof that they are doing it or threatening to do it (like emails etc), you should contact that persons ISP (easily obtained via their email if they used it) and you should also contact the police to inform them of the illegal actions. Don't just sit there and let them threaten you. Also if they are using email to send stuff to you DO NOT OPEN IT anymore and especially do not click on any links or open any attachments in the email.

Now let's find out what the status of your PC is by having you run through ALL of the below but just before doing that, let's immediately add an important security item if you do not have one installed. And that is a firewall. Install the below if you do not already have a software firewall:

ZoneAlarmFree


Now please follow our standard cleaning procedures which are necessary for us to provide you support and to help us determine if any malware has been deposited on your PC. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
  • Bitdefender
  • Panda Scan
  • HijackThis

.

 

The Windows firewall is better than no firewall but it is not a true bidirectional firewall and does not provide adequate protection. At some point you need to install a real firewall like ZoneAlarmFree (or similar).

How did this "hacker" put a virus on your boyfriend's email? And perhaps you boyfriend is the one that should be reporting the illegal activity of the hacker.

 

Okay! You need to complete all of what I gave to you in message number 2. Don't waste anymore time. Get started and complete all those steps. Note: Only one firewall must be use. Use ZoneAlarm, it should automatically disable the Windows Firewall.

It would be a good idea for your boyfriend to do those steps too and then he should join the forum and post his results.

 

Do you have the two other logs requested in section 6 of the guide or was nothing found in the Panda and Bitdefender scans?

( PLEASE attach any logs, instructions on how to attach are in the guide )

 

According to the HijackThis log they were not run.

These are required steps! You must run ALL steps in the directions given.

You also ignored step 3 of the READ ME. You are running Bitdefnder Antivirus, Symantec, and AVG. You must uninstall all but one.

Also you should not be using Spybot's Teatimer. This is mentioned in the procedure.
I see you are only using MS Antispyware. Is there a reason you did not upgrade/install Windows Defender as requested?

So here is what you need to do:
- Uninstall all but one of the antivirus applications
- Install Windows Defender if you can. And if it installs and runs okay. Uninstall the old discontinued MS Antispyware.
- Disable Spybot's Teatimer
- Run both parts of step 6 and attach the two logs
- then attach a new HijackThis log


What version of LimeWire are you running? Most versions contain bundled malware.

 

If you are worried about booting into safe mode then run steps in normal boot mode. But just remember that some malware cannot be removed in normal boot mode! We don't know what you have yet, but I want you to remember this fact.

You do not have to pay for Panda. You just need run it exactly as the directions indicate and then save the log. It will not fix most of what it finds or even any of it but we are only running it to FIND problems not to fix them. Please run it and attach the log.

As far as MS Antispyware is concerned, it is not supported anymore. That is why the READ ME tells you to install Windows Defender but only certain OS's can run Windows Defender (as indicated in the READ ME).

Version 4.10.9 of Limewire may be one of the infected versions. The only one known to be clean was LimeWire 4.9.28.