Sony vaio laptop reboots over and over again...

Discussion in 'Software' started by Thornwolf, Jan 14, 2007.

  1. Thornwolf

    Thornwolf Private E-2

    Hi we are in need of some advice pertaining to the following error:

    STOP: C000021A {FATAL SYSTEM ERROR)

    THE WINDOWS LOGON PROCESS SYSTEM PROCESS TERMINATED UNEXPECTEDLY WITH A STATUS OF

    Oxc0000135 (0x00000000 0x00000000)

    THE SYSTEM HAS BEEN SHUT DOWN

    We bought the PC a couple of months ago, I do not think it is tied to installing any new software or anything. It worked fine yesterday.

    We were in the airport yesterday and we were going to use it there over their network but saw that it would cost money so we aborted the process. Then instead of going into standby mode the laptop has turned off.

    Now today when we power it on it just turns on and off over and over again.

    Any help you can offer would be greatly appreciated.

    Thank you.

    PS It is Windows XP Media Center Edition.
     
    Last edited: Jan 14, 2007
  2. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Found this that worked for some:

    The possible reason for this is the newest Critical Patches, please
    uninstall KB893066, KB890923, KB890859 and KB893086 following directions below:

    You might have to print this...........

    Please follow the procedure suggested by microsoft to solve BSOD
    problem from the latest windows update.

    1. Insert the Windows XP startup disk in your floppy disk drive or
    insert
    the Windows XP CD in the CD drive or in the DVD drive, and then restart
    your computer.

    Note When you receive the following message, press a key to start your

    computer from the Windows XP CD:
    Press any key to boot from CD

    Note Your computer must be configured to start from the CD drive or the
    DVD drive.
    For more information about how to configure your computer to start from
    the CD drive or the DVD drive, see the documentation that came with your
    computer or contact the computer manufacturer.

    2. When you receive the Welcome to Setup message, press R to start the
    Recovery Console.
    Note Multiple options will appear on the screen.

    3. Select the Windows XP installation in question.
    Note You must select a number before you press ENTER, or the computer
    will restart. Typically, only the 1:
    C:\Windows selection is available.

    4. If you are prompted to type an administrator password, do so. If you
    do not know the administrator password, press ENTER. (Typically, the
    password is blank.)

    Note You will not be able to continue if you do not have the
    administrator password.

    5. At the command prompt, type cd $ntuninstallKB.........HERE THE
    NUMBER OF THE PATCH.....$\spuninst, and then press ENTER.

    Note After you complete this step, you cannot stop the removal
    process.

    6. At the command prompt, type batch spuninst.txt, and then press
    ENTER.

    7. After the Ptach is removed, type exit, and then press ENTER oo
    Uninstall the Next

    please uninstall
    KB893066
    KB890923
    KB890859
    KB893086




    Otherwise:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;156669
     

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