soundless speakers

Hi. I have a major problem with my laptop speakers: "NO SOUND"... I mean nothing,except for a crackling sound once in a while. I went through microsoft mic and sound test and the level meter shows that there's sound coming out, but there isn't... I'd really appreciate the help.
Thanks

 

Go to your volume control properties and be sure the mute box is not checked and slider is turned up. There should be a little speaker icon on the taskbar or go to start > programs > accessories > entertainment > volume control.

 

Thanks a lot, I appreciate the help. However, I tried it and still no sound. Headphones or speakers, so there must be something else wrong. if you have any other ideas, please I'd like to hear them.

 

What make and model laptop? Did you recently update or install anything prior to lose of sound? You could try updating sound driver or reinstalling driver. May also be that the jack has come loose or not making contact with the plug. Maybe try wiggling plug around.