spooldr.sys removal

Welcome to Major Geeks!

Is this still occurring?

Not that I know of. You can read what Symantec stated about this infection here:

http://www.symantec.com/enterprise/security_response/weblog/2007/08/the_new_peacomm_infection_tech.html

Please attach a log from Sophos showing what it finds. Then see if it is still being found by running a new scan.


Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O23 - Service: D - Unknown owner - C:\DOCUME~1\DREWOD~1\LOCALS~1\Temp\D.exe (file missing)

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

Driver::
D
 
File::
C:\DOCUME~1\DREWOD~1\LOCALS~1\Temp\D.exe

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

True. But you don't appear to have the infection anyway.

Normally this is a sign that ComboFix did not run exactly as required. We can easily fix this.

You can fix your clock from Control Panel ->Regional and Language Options and then on the Regional Options tab click the Customize button then on the next form click the Time tab. Then change the Time format to what you want. It explains there what the lower case and upper case letters will do. Upper case H is giving you 24 hour clock settings.

You need to avoid running things we are not asking you to run. I see other things showing up in your logs from other rootkit scans ...etc. Are you also working at another forum? If so, you must not do that. You must only work in one forum.


Sophos did not find anything other than files from Symantec.

Your logs are all coming up clean. Perhaps you need to ask Symantec why their scan cannot detect their own antivirus program. You could also try uninstalling it and then running the below:

Norton Removal Tool (SymNRT)

Then reboot and try reinstalling it. Then make sure everything is working properly.

 

You're welcome.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN
   • Now type combofix /u in the runbox and click OK.
   • Note: The space between the X and the /U, it must be there.
2. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
3. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
4. If you are running Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
5. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!