Spyware/Adware/Pop-up problems... PLEASE HELP!!

Welcome to Majorgeeks!

Make sure that you uninstall either Avast or Symantec Antivirus when you get to step 3 of the READ ME given below!!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - only for Windows XP, 2K, & NT users
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

NO! You must uninstall! Having multiple antivirus applications installed (whether you attempt to disable them or not - which will not work propelry anyway) will mess up your Windows Security Center and will make each antivirus application less effective. In addition there will still be a drain on your PC's resources because services from each will still run. And they will intefere with proper operation of the other programs. In fact, when you go to uninstall the programs now, you will probably have a problem getting them to completely uninstall correctly.

As far as recommendations, we do not recommend any security suite type packages. They are all massive resource hogs. So if you have Norton IS 2007 and also ZoneAlarm SS installed you should uninstall them both. We do like ZoneAlarm's firewall but only the firewall without the security suite.

 

You're welcome. You need to make sure that ALL of ZoneAlarm was uninstalled and that nothing in any firewall settings is blocking processes required for your wireless connections.

If you are not having any other malware problems, you should work thru the below:

How to Protect yourself from malware!