Spyware Doctor poor customer service

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by fishdoc, Dec 27, 2005.

  1. fishdoc

    fishdoc Private E-2

    Just wanted everyone to know that I received HORRIBLE customer service from the people at Element5, the people that collect the money when you order this product. When I found from my son that I didn't need the program for my new computer I called to get my "money back guarantee", what I got was a run around and a promise that by Friday (4 days from now) I would get an answer from PCtools whether they would refund my money or not. When I asked for a manager all I got was bad attitude and "tough cookies". BEWARE OF SPY DOCTOR FOR THIS REASON!! I will NEVER but anything from PCtools again due to this or ANYTHING where I am directed to Element5 for billing.
     
    fishdoc, Dec 27, 2005
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I sent a comment into our Administrators about this.
     
    chaslang, Dec 27, 2005
    #2
  3. Corporal Punishment

    Corporal Punishment Administrator Staff Member

    We have a pretty good relationship with both companies and havent had a complaint like this before. Please e-mail me directly with your order info (so I have a starting point) and I will look into it.
     
    Corporal Punishment, Dec 29, 2005
    #3

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