Spyware?malware?VIRUS? cant do anything

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by nandox5, Jul 8, 2008.

  1. nandox5

    nandox5 Private E-2

    hello, i have windows xp pro service pack 2,

    and its potentially infected with virus or spyware or malware i dont know.

    it wont let me do anything, task manager has been disabled, aswell as other features, my backcround changed,

    the log off button and start menu have been modify. (no log off)

    i cant run any programs, like hihackthis, combofix, spybot, i double click but it wont do anything. i even went in safe mode, and the same thing is happening, alot of pop ups are showing, with those system alert windows, and system tray icons.. i have a lot of important information that dont want to erase, so i want to avoid the re formatting step.

    thank you
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

    READ & RUN ME FIRST. Malware Removal Guide
     
  3. nandox5

    nandox5 Private E-2

    i followed the steps =)
    i think it fixed everything, i dont receive any pop ups, the wallpaper was fixed, the start menu was fixed. and task manager is now enabled. but there is one problem.. it doesnt show right. look at the image attatched. How can i fix this

    it doesnt show the FILE, EDIT etc.. also the Tabs, programs processes.. it doesnt show that..

    thanks in adnvanced.
     

    Attached Files:

    • tks.JPG
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  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Just double click on the outer border of the Task Manager window. This is not a malware problem. ;)
     

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