Starting here because Avast found a virus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jayblue141, Apr 21, 2007.

  1. jayblue141

    jayblue141 Private E-2

    I've started getting following error message

    Generic Host Process for Win32 Services has encountered a problem and needs to close.

    I scanned with Avast Home edition, it quarantined a folder called 'Cdilla' (from what I can remember, I told the system to delete it and I’ve managed to lose the logs arrggh!!!)
    It happens usually when I try to use something that uses the internet connection.

    I’ve gone through the MAlware removal guide, I’ve attached the logs as requested, can you tell me if there is anything I should be concerned about or is my problem elsewhere

    Counterspy – it installed, and ran but couldn’t get any spyware logs as per your instructions, only had option for system scans, so I ran AVG, but later than instructions said as I didn’t realise (i.e. when I started to sort out logs for posting), I’ve had no other issues running any of the others
     

    Attached Files:

  2. jayblue141

    jayblue141 Private E-2

    Heres the other 3 logs:)
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I only have a few things for you to do and none of them are really malware problems. You don't have any malware based on your logs. If you still get error messages about svchost, save the complete word for word error message and post it in the Software Forum.

    Here are a few things that you need to do!

    Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders which may be left behind by the uninstall:
    C:\Documents and Settings\All Users\Application Data\Sunbelt Software
    C:\Program Files\Sunbelt Software

    Uninstall the below old versions of software:
    J2SE Runtime Environment 5.0 Update 11
    J2SE Runtime Environment 5.0 Update 6

    Make sure you reboot after uninstalling the above!

    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment
     
  4. jayblue141

    jayblue141 Private E-2

    Ok, thanks for your help, a least I know that theres no problems on that side of things.

    Done the things you said, also did the toggle Sytem restore step, but still getting the problem so will post in the Software forum

    Thanks again:)
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome and good luck!
     

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