status code 1073741482

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jakesm, Nov 9, 2009.

  1. jakesm

    jakesm Private E-2

    Hi. I've read the other posts but it's all a bit french to me lol. I have the problem of the computer at start up saying it will close within 1 min. I've founf that typing shutdown -a in run will stop this. The problem is the computer won't work. I can stop it shutting down but thats about it. I'm using AVG 9. But the identity component isn't active and refuses to become active. I also went through a log and found 'userenv' had a warning next to it, event 1517? Computer refuses to scan and I'm not technical enough to go deeper in. I've searched for the error as recommended by a friend just to try and delete it but it doesn't seem to exist. Any ideas? Please try and phrase it so I'd understand LOL. I've read thing about Malware, but I haven't the faintest what that is! Any help would save an innocent computer from being thrown from a tall building :)
     
    jakesm, Nov 9, 2009
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!! Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log.
    C:\win32kdiag.exe -f -r

    Now download the current version of MGtools and save it to your root folder. Should be here --> C:\MGTools.exe

    Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )


    Then attach the below logs:

    • the log from Win32kDiag
    • C:\MGlogs.zip
     
    TimW, Nov 11, 2009
    #2
  3. jakesm

    jakesm Private E-2

    thank you! I'm confused about attaching the log, what do I attach it to? I'm guessing it's a case of copy and paste, but I don't know where. I did warn you I wasn't very computer literate lol
     
    jakesm, Nov 12, 2009
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Nov 13, 2009
    #4
  5. jakesm

    jakesm Private E-2

    Hope this is right win32 log:
     

    Attached Files:

    • Log.txt
      File size:
      20.3 KB
      Views:
      3
    Last edited by a moderator: Nov 25, 2009
    jakesm, Nov 25, 2009
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You still need to ATTACH the C:\MGLogs.zip from running the C:\MGTools.exe.

    Please see my previous post about how to attach items to your posts.
     
    TimW, Nov 28, 2009
    #6

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