Still have malware after running instructions

It appears as though you have no anti-virus program installed -> which may suggest the reason that your system was so infected.

Please use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 5"
J2SE Runtime Environment 5.0 Update 6"
J2SE Runtime Environment 5.0 Update 9"
Java(TM) 6 Update 2"
Java(TM) 6 Update 3"
Java(TM) 6 Update 5
Viewpoint Manager (Remove Only)"
Viewpoint Media Player

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Did you set this policy :
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now download The Avenger by Swandog469, and save it to your Desktop.

* Extract avenger.exe from the Zip file and save it to your desktop
* Run avenger.exe by double-clicking on it.
* Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now download and install:
Java Runtime 6

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\%username%\Local Settings\Temp

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Be sure to tell us how things are running.

 

Am I to understand that the computer that is infected will now not startup? If so, where did the log come from?

 

So pressing the actual f8 key does nothing?

You may have to do a repair install as the malware may have infected some system files and rendered the machine unbootable.....do you have your xp cd?

 

Doing a repair install will not make you lose anything....do you have your product key on the back of the computer...if you do, then you could borrow someones xp cd (as long as it is the same version as what you have - pro/home, etc) and do the repair with that.

 

Please do the fix in my previous post....and then attach the two logs asked for.....

 

Ok...just a few things left to do:

Please disable all anti-virus and anti-spyware programs while we do the following:

Run C:\MGtools\analyse.exe by double clicking on it(Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

After doing the above..tell me how things are running.

 

I will gladly take another look at your logs if you have doubts:

Run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file.

 

Actually, none of the fix was successful.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

* Run avenger.exe by double-clicking on it.
* Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

 

Continue.....and if it still will not run....though it should, just without that line....

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
o If it is not on your Desktop, the below will not work.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

Files::
C:\WINDOWS\system32\tcntqkdm.exe
C:\DOCUME~1\Lorn\\LOCALS~1\Temp\2006326135530_mcinfo.exe
C:\DOCUME~1\Lorn\\LOCALS~1\Temp\2006326135530_mcappins.exe

Folders::
C:\Documents and Settings\Lorn\Application Data\Deskbar_{F95ECDF3-794F-4030-A2CB-A01B7B504FD4}

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"{5f569256-8768-2c77-6996-d25c5839f603}"=-
"Cleanup"=-
"msci"=-
"dbar_starter"=-

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now attach all the logs I have asked for:
Combo
Avenger
MGLogs.zip

 

If you are not having any other malware problems, it is time to do our final steps:

1. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
2.
* Click START then RUN
* Now type "%userprofile%\Desktop\cf" /u in the runbox and click OK.
* Note: The space between the cf and the /U, it must be there.
3. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
4. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
5. If you are running Windows XP or Windows ME, do the below:
* Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
6. After doing the above, you should work thru the below link:
How to Protect yourself from malware!